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Matthews Hyundai of Schenectady - Service Center

Schenectady, NY

4.4
1,480 Reviews
Call Service Center (518) 347-7966

1,480 Reviews of Matthews Hyundai of Schenectady - Service Center

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January 18, 2025

I have nothing else to add. This should be an optional question. Thank you. Good day. More

by donnalewis03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Finley
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Matthews Hyundai of Schenectady responded

Hi Donna, Thank you for your feedback. We appreciate you taking the time to fill this out and for your business.

January 18, 2025

I had a problem and they never called me back waited on hold for 45min. Still none answered. I'll never go back there More

by vanschaacklinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
A female in the service department
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Mar 27, 2025 -

Matthews Hyundai of Schenectady responded

Hi- Thank you for your feedback. Our goal is that every customer leaves satisfied and we apologize that you did not. We’d like the opportunity to speak with you in hopes to learn from our mistakes, at your earliest convenience please reach out to us at TellUs@matthewsauto.com.

January 17, 2025

You people are the biggest nuisance. How many reviews do you need in one week. No I'm not going to finance another car from you guys, once this is paid off I'm driving it until it dies More

by ZELENKEJ
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 16, 2025

People were very kind and got me taken care of in 15 minutes service was eccellent More

by Stuart.kletter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Matthews Hyundai of Schenectady responded

Hi Stuart- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

January 14, 2025

I am thrilled with the service at Matthews Hyundai. The staff was exceptional. I am so happy I bought my car there! More

by Gmlnewvision
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

Matthews Hyundai of Schenectady responded

Hi-Thank you for the 5 Star Review and your business!

January 13, 2025

Always easy to make a service appointment. Staff is always polite and helpful. Howard got in right in for my service. More

by Lpzimms27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

Matthews Hyundai of Schenectady responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

January 11, 2025

Took car in at scheduled time, kept me updated on what they were doing and how much it would cost More

by JHINDER001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Matthews Hyundai of Schenectady responded

Hi- We’re so glad to hear you had a great experience with us! Thank you for your business and the great review!

January 10, 2025

My reset for oil change was not done and I work two jobs mom through Fri and no one at dealership available to reset this. Not awesome. More

by funmoongrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dejon Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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January 09, 2025

They have always been very courteous and professional. It's always a pleasure coming to the dealership. More

by boobalas333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Croft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Matthews Hyundai of Schenectady responded

Hi- We’re so glad to hear you had a great experience with our team! Thank you for your business and the great review!

January 09, 2025

Terrible customer service. Very little communication and no urgency. Car was there 6 days for a new tire. Seemed like they did not want my business even though I have been usi More

by JUSTINA.TREVENTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dejon Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Finley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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