Matthews Hyundai of Schenectady - Service Center

Don't lie to your customers I don't think I will be returning. I came in for a simple oil change and tire rotation. Something that should not cost $74. But I was told that p I don't think I will be returning. I came in for a simple oil change and tire rotation. Something that should not cost $74. But I was told that price up front so whatever. Then after waiting extra long for my vehicle I was told a xxxxxxxx story about a defective oil filter and that oil had sprayed all over my engine. I think this is code for "we forgot to tighten down the oil filter," and are now going to lie about it. Then I was told that they cleaned it up as good as they could but that I will smell burning oil for at least 3 days and that it should go away. I opened the hood and there is oil everywhere that they could have cleaned up and it wreaks of oil inside and out. And my prize for all this is to wait longer uninformed, be lied to, and pay full price which is higher than anyone else. Not a single dollar off or appology. I guess I got what you advertise: a HUGE headache, a HUGE bill, and a HUGE lie to go with it. More

Great Dealer Just went in for standard service. They took my car and did all the necessary service with no additional issues. I had a very short wait time as well. Just went in for standard service. They took my car and did all the necessary service with no additional issues. I had a very short wait time as well. I would go back again for additional service More

Professional, friendly staff Actually enjoyed dealing with a car dealership. Everyone in the service dept was friendly and informative...kept in contact with me throughout my serv Actually enjoyed dealing with a car dealership. Everyone in the service dept was friendly and informative...kept in contact with me throughout my service appt and the work was done on time and right. More

Quick turn around! Great experience! Super quick turn around when my battery died. Everyone is always so helpful! Thank you again I will definitely be back. Thanks again Great experience! Super quick turn around when my battery died. Everyone is always so helpful! Thank you again I will definitely be back. Thanks again. More

Trouble with acceleration After bringing in car at least 3 times, the car seems to not be hesitating as before. A Constant Break squeal when first using car since the day I pic After bringing in car at least 3 times, the car seems to not be hesitating as before. A Constant Break squeal when first using car since the day I picked up car in 2016, finally seems to have stopped . Keeping my fingers crossed that it’s been fixed. More

Problem found and fixed quickly My car is a 2012 Veloster which I bought new. It has around 81000 miles on it. The transmission started acting up. I have an extended warranty, so I My car is a 2012 Veloster which I bought new. It has around 81000 miles on it. The transmission started acting up. I have an extended warranty, so I only had to pay my deductible. They fixed the transmission, and my horn that had stopped working some time ago. They also fixed a sensor that made my airbag light come on. More

Oil change My experience with fiucillo has been a great one I have always been satisfied with the service and with the Hyundai vehicles I have owned My experience with fiucillo has been a great one I have always been satisfied with the service and with the Hyundai vehicles I have owned More

Needed a remote programmed It was quick and easy even though I was an hour late for my appointment. 1/2 hour and I was on my way home. It was quick and easy even though I was an hour late for my appointment. 1/2 hour and I was on my way home. More

Smooth and easy Everything went smooth and easy... price as quoted... service advisor was great... I was in and out within the time frame specified by the service adv Everything went smooth and easy... price as quoted... service advisor was great... I was in and out within the time frame specified by the service advisor More

Third service for my vehicle. As usual all went well. I met Morgan for first time and can state she was very helpful. I have never had a bad time at this service center. I respect the knowledge used in I met Morgan for first time and can state she was very helpful. I have never had a bad time at this service center. I respect the knowledge used in this service center along with perfect customer service by Morgan. I especially like the video showing all that was done . Thank you all. More