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Matthews Hyundai of Schenectady - Service Center

Schenectady, NY

4.4
1,497 Reviews

1,497 Reviews of Matthews Hyundai of Schenectady - Service Center

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January 04, 2020

Completely unhappy I gave this rating of one star simply because Fuccillo dealerships don’t honor the warranty they advertise. Bait and switch do not shop here! More

by Jjudge1971
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Nicholas Fear
Jan 04, 2020 -

Matthews Hyundai of Schenectady responded

Sorry you are unhappy, I am not sure if you purchased an aftermarket warranty or the Fuccillo used car warranty which is 6 months or 6000 miles limited power train. If i can assist you further you can reach me at 518-382-0274 EXT 215 or mcapadona@fuccillo.com. Michael Capadona General Manager

Jan 04, 2020 -

Matthews Hyundai of Schenectady responded

Sorry you are unhappy, I am not sure if you purchased an aftermarket warranty or the Fuccillo used car warranty which is 6 months or 6000 miles limited power train. If i can assist you further you can reach me at 518-382-0274 EXT 215 or mcapadona@fuccillo.com. Michael Capadona General Manager

January 04, 2020

Oil change Efficient work completed in a timely manner and good customer service. Appointment was on time and service was completed promptly and correctly. Addit More

by JULIASEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Gagliardi
Jan 08, 2020 -

Matthews Hyundai of Schenectady responded

I am glad you had a great experience at our dealership. We want all of our customers to have a first class buying experience. Michael Capadona General Manager

January 04, 2020

Great service Came in for service. Nick was great. Walked out with new car. Markquse was funny and witty. Luis was great helping us get loan and good deal. More

by peewee2604
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LUIS GARCIA, Nicholas Fear, Markquese Johnson
Jan 08, 2020 -

Matthews Hyundai of Schenectady responded

I am glad you had a great experience at our dealership. We want all of our customers to have a first class buying experience. Michael Capadona General Manager

Jan 08, 2020 -

Matthews Hyundai of Schenectady responded

I am glad you had a great experience at our dealership. We want all of our customers to have a first class buying experience. Michael Capadona General Manager

January 03, 2020

Thorough and attentive to detail The staff are very knowledge and attentive to details. And kept the customer informed. The service department even drove me since repairs took longer More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Gagliardi
Jan 03, 2020 -

Matthews Hyundai of Schenectady responded

I am glad you had a great experience at our dealership. We want all of our customers to have a first class buying experience. Michael Capadona General Manager

January 01, 2020

Prioritizes Checks car tells what is needed, prioritizes and suggests what should be done from a safety standpoint. I appreciated the honesty and explanation of More

by SMFL605
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Jan 03, 2020 -

Matthews Hyundai of Schenectady responded

I am glad you had a great experience at our dealership. We want all of our customers to have a first class buying experience. Michael Capadona General Manager

December 30, 2019

Customer service Phil wars very helpful and got service done in same day. He was quick in getting back to me and explaining everything clearly easy to deal with More

by DNOWAK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Phil Gagliardi
Dec 30, 2019 -

Matthews Hyundai of Schenectady responded

Thank you for the great review, I am glad you had a first class experience at our dealership. Michael Capadona General Manager

December 25, 2019

Service review Nick was great to work with. Prompt service and friendly. All service work was explained in detail. Will continue to use Fuccillo for my service needs More

by Frank M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Dec 29, 2019 -

Matthews Hyundai of Schenectady responded

Thank you for the great review, I am glad you had a first class experience at our dealership. Michael Capadona General Manager

December 25, 2019

Service Nick is a great service advisor. He was able to get me in and out without me even realizing how fast my visit was. Would highly recommend going ther More

by pamesh2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear, Morgan Hoyt
Dec 29, 2019 -

Matthews Hyundai of Schenectady responded

Thank you for the great review, I am glad you had a first class experience at our dealership. Michael Capadona General Manager

December 22, 2019

pleasant The service team was friendly and efficient with my oil change,i also received a coupon for my first oil change. derek also helped go over some phone More

by DUPSHA3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip ,, Derek Wright
Dec 29, 2019 -

Matthews Hyundai of Schenectady responded

Thank you for the great review, I am glad you had a first class experience at our dealership. Michael Capadona General Manager

December 21, 2019

Service Reveiw Very good and fast. Unexpectedly got a free oil change. Everyone was friendly and they also set an appointment for me as a reminder. I will go back th More

by misslee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Hoyt
Dec 21, 2019 -

Matthews Hyundai of Schenectady responded

Thank you for the great review, I am glad you had a first class experience at our dealership. Michael Capadona General Manager

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