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Matthews Hyundai of Schenectady - Service Center

Schenectady, NY

4.4
1,502 Reviews
Call Service Center (518) 347-7966

1,502 Reviews of Matthews Hyundai of Schenectady - Service Center

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June 30, 2025

This was my first service appointment. They were great and worked very hard to make sure I was taken care of and satisfied with the outcome. More

by Rodgerssmr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2025 -

Matthews Hyundai of Schenectady responded

Hi- Thank you for sharing your great experience at Matthews Hyundai of Schenectady. Our team takes pride in providing friendly and helpful service, and we’re glad our service advisors kept you informed throughout the process. We look forward to welcoming you back for your future service needs! Have a great day!

June 29, 2025

Took vehicle in for a radar calibration on Thursday at 8 am for a 3 hour service and didn’t get back until noon the next day. When calibration was completed the shod plate was damaged and the lower bumper More

by wojphoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Domonique Scott-Henry
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Delorm
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dejon Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2025 -

Matthews Hyundai of Schenectady responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

June 29, 2025

My car was seen and requested repairs were able to be completed the same day. More

by KHUNT113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2025 -

Matthews Hyundai of Schenectady responded

Hi- We're delighted to hear about your experience. Thank you for letting our team know how we did! We look forward to helping again soon!

June 29, 2025

This service appointment was much improved over my last appointment. Work was completed within a reasonable amount of time compared to what I was told it would be More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ambury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2025 -

Matthews Hyundai of Schenectady responded

Hi Kathy- We're delighted to hear about your recent experience with us. Thank you for letting our team know how we did! We look forward to helping you again soon! Take care!

June 28, 2025

Monalyda did a very good job keeping me updated on the progress of my car! More

by Cl9543
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Jun 30, 2025 -

Matthews Hyundai of Schenectady responded

Hi- Thank you for choosing (Matthews Hyundai of Schenectady for all your automotive needs. We are thrilled to hear about your positive experience with Monalyda. We are always more than happy to assist you if anything else comes up. Take care!

June 26, 2025

Monya Lisa was amazing such a good help! The only thing I wish I knew about was that there was courtesy shuttle so I didn't actually have to wait around for it. More

by Jaimeknoblauch912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monya Lisa
Report | Print
Jun 27, 2025 -

Matthews Hyundai of Schenectady responded

Hi Jamie- We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

June 25, 2025

I've never had a problem bringing my cars in for servicing. The work is done promptly and on time. More

by Densefog62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2025 -

Matthews Hyundai of Schenectady responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

June 21, 2025

Very professional and outstanding customer service. Very highly recommended. Timely and professional. An outstanding service center. More

by NOEMAILS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominique
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Jun 23, 2025 -

Matthews Hyundai of Schenectady responded

Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

June 21, 2025

It is a good experience and prompt response from the team.. Service is good.. Quality manner.. More

by sudhakar.gade19
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dejon Lewis
Report | Print
Jun 23, 2025 -

Matthews Hyundai of Schenectady responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

June 20, 2025

I had a couple recalls done. Monalisa was very friendly and helpful. Everything was done in an hour. More

by MJORALEMON
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Monalisa
Report | Print
Jun 23, 2025 -

Matthews Hyundai of Schenectady responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

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