Matthews Hyundai of Schenectady - Service Center

I'm not sure why I was advised to drive the 45 Minutes to your location when you knew what car I was calling about. When you knew you didn't have the machine to hook it up to. The girl who answered the phone your location when you knew what car I was calling about. When you knew you didn't have the machine to hook it up to. The girl who answered the phone knew the issue with my car. Then to receive a call that my car was in the shop, and received a call an hour later that my car was done and ready for pick up. To be advised that nothing was done. I would like the $100 feet that I have to pay to another dealership who did their job and completed the work. More

Timely. Friendly. Courteous. Efficient Howard was very helpful and extremely knowledgeable. I knew my car was in good hands. Friendly. Courteous. Efficient Howard was very helpful and extremely knowledgeable. I knew my car was in good hands. More

Dejon was very helpful and courteous and demonstrated some features of the car for us. Service was done in a timely manner and we appreciated the reset of the Bluelink. Heather also answered some questio some features of the car for us. Service was done in a timely manner and we appreciated the reset of the Bluelink. Heather also answered some questions for us. More

Easy to message appointment, made next appointment everyone was helpful and kind Efficient, kind, helpful everyone was helpful and kind Efficient, kind, helpful More

Comfortable waiting area-with a short wait time. Everyone very pleasant. Great service. Thank you Everyone very pleasant. Great service. Thank you More

The service department took me before my scheduled time and finish quite quickly shorter than I expected. Excellent job. and finish quite quickly shorter than I expected. Excellent job. More

The parts and service department were very helpful. The repair work was done faster than I expected. In total, a great experience, which I never encountered at a previous dealership. Matthews has bec The repair work was done faster than I expected. In total, a great experience, which I never encountered at a previous dealership. Matthews has become my "go to" place for honest and reliable service. More

Howard started off fine when he checked in with me when my car was first dropped off. Then he called back when the technician diagnosed my car. As a woman who doesn’t know cars- this is why we have to talk my car was first dropped off. Then he called back when the technician diagnosed my car. As a woman who doesn’t know cars- this is why we have to talk to our dads, brothers and significant others about what “work” our car needs done first. All I wanted was an oil change and whatever could be done under my 60k warranty. I needed a bunch of things done according to Howard. Specifically my blower in car for my AC and heat was making a loud noise at full speed. It would have cost $180 for the technician to open it up, look at it, and take out what he thought was a bag stuck up in there. Come on. So I called my husband just to double check on things before they moved forward and my husband couldn’t understand the charge for removing a bag, that probably wasn’t a bag stuck up in there- seeing as how a bag would have to go through 2 filters to get up in there. So my husband called and things got testy with him and Howard. Bc it’s like you car dealerships like to take advantage of women that don’t know car things. Again, this is why we call our significant others and brothers first. Howard called me back and it felt very belittling- basically calling my husband stupid and that I should have them do the bag and the things they were recommending. Before Howard had called me back- I checked with our wonderful mechanic down the road- the breaks that Matthews quoted me for almost $700, brand new from my mechanic was $450. Break fluid flush for $180? My mechanic said that’s not even needed and he’s only done 3 in his 30 year career. Just a gimmick that dealers like to tack on. For everything that was needed at the dealer it would be close to $1400, at my mechanic- $600. So I told Howard all I wanted was the oil change and then whatever is covered under the 60k warranty, which he was heated over and told me my husband got heated with him. First off all, don’t talk back to me. Second- customer service 101. If I’m telling you what I want, don’t argue and call me and my husband basically stupid. 100% would not recommend Howard or Matthew’s 🖕☺️ More

Thought we had a low tire, instead it was another issue which was taken care of .Dejon kept us up to date on the work & cost. Worth the long wait as we didn't have an appt. Am grateful they were able to ta which was taken care of .Dejon kept us up to date on the work & cost. Worth the long wait as we didn't have an appt. Am grateful they were able to take care of us while we waited. As repeat customers we were comfortable pulling into Matthews as we knew we'd never make it home. Dejon gets a gold star:) More