Matthews Hyundai of Schenectady

The service department staff are great. Can't say the same about the auto mechanics Can't say the same about the auto mechanics More

The service desk personnel are very professional. I can't say the same about the mechanics. I can't say the same about the mechanics. More

Started research online and was connected to Heather. She was responsive, kept communication going via text for 2 weeks but never rushed me. She was keen on working with my schedule, which kept changing. She was responsive, kept communication going via text for 2 weeks but never rushed me. She was keen on working with my schedule, which kept changing. Finally the day came and my wife and I stopped by. We had selected the 2015 Santa Fe Hybrid listed online and just needed a test drive and more info on the car. She had the car ready for test and all info ready. From walking in to test drive to agreeing on a price went very smooth. We couldn't drive off with the car due to my insurance agent not being available to get that taken care of. Heather scheduled a pick up for Monday. An hour of paper work, vehicle walk through, blue-link set up and I was out the door with the new car. Thank you Heather, and the Matthews Team!! More

The service desk personnel are great. I can't say the same about the mechanics. I can't say the same about the mechanics. More

Slow, inexperienced salesmen, under dressed, employees eating on sales floor, just didn’t feel professional environment. eating on sales floor, just didn’t feel professional environment. More

Awful service department. Poor workmanship, have to bring the vehicle back. Didn't fix the problem Poor workmanship, have to bring the vehicle back. Didn't fix the problem More

Heather was great the only thing I didn’t like was that i signed and agreed to the monthly payments then we had to talk to some other guy and he talk about teir and my payments went up i really think that th signed and agreed to the monthly payments then we had to talk to some other guy and he talk about teir and my payments went up i really think that the payments i agree on and signed for is what you should have agreed with not to wait until all the paperwork is signed for. More

No complication with customer, delays still after had appointment already, the issue was never fixed. appointment already, the issue was never fixed. More

Closing appointment was extremely delayed resulting in myself and wife leaving. After an almost an hour of our appointment the general manager noticed our displeasure he offered to deliver the vehicle to myself and wife leaving. After an almost an hour of our appointment the general manager noticed our displeasure he offered to deliver the vehicle to our home After offering a debit card to buy us breakfast which we declined and left. If the closing manager just reached out to us and advised of the delay we could understand. Ultimately after 4 hours they sent Jacob to our home to delivered the vehicle. He was a great guy who took the bullet for Matthews ineptitude. So, as you can tell….. extremely dissatisfied. In closing, why didn’t the salesman ever reach out or his manager. Overall the place seems sloppy and over anxious to just build volume. More

Buyer Beware. Carefully check your vehicle before you sign anything. Verify everything first Once you sign the paperwork, you are treated poorly. Carefully check your vehicle before you sign anything. Verify everything first Once you sign the paperwork, you are treated poorly. More