Matthews Hyundai of Schenectady

There was no drive in bay for service and I was confused s to where to park. The waiting area was very uncomfortable for customers. Not an experience expected for a luxury line of vehicles such as Lincoln. s to where to park. The waiting area was very uncomfortable for customers. Not an experience expected for a luxury line of vehicles such as Lincoln. More

For the past seven years I have been bringing my car back here to be serviced. I find the service managers to be be friendly, fair and honest people. back here to be serviced. I find the service managers to be be friendly, fair and honest people. More

This dealership has a great team; from salespeople to office workers, to managers. . They all help each other out and seem to enjoy their jobs. They were each patient and took their time to explain every office workers, to managers. . They all help each other out and seem to enjoy their jobs. They were each patient and took their time to explain everything. More

Although I was hoping to get my monthly payments lower, Josh was helpful and thorough in his explanations. He prioritized me, even when he got busy with other customers. I’m happy with my car and was given Josh was helpful and thorough in his explanations. He prioritized me, even when he got busy with other customers. I’m happy with my car and was given excellent service. Tom was also incredibly helpful. They both worked so hard to get me out of the dealership as quick as possible, since I didn’t have much time. More

Carl was introduced as the "Lincoln Specialist" - which DEFINITELY describes him perfectly! I had been test driving other cars (elsewhere) all day, and came to Fuccillo on a whim between appointments. Ca DEFINITELY describes him perfectly! I had been test driving other cars (elsewhere) all day, and came to Fuccillo on a whim between appointments. Carl was amazingly knowledgeable (and even enthusiastic) about the car I wanted to take for a test drive. I told him I was still looking, and left for another appointment elsewhere. At the end of the day, I decided to go back for the Lincoln MKZ. Carl said he KNEW I would be back, and had already sent the car back to be detailed for me. When I picked it up, he went over every bell and whistle before I left the parking lot, and sent a text the next day to make sure I loved it as much as he thought I would (and I DO!). This was a GREAT experience. More

Thank you for the service and not so long wait. Also for communicating with me about my cars needs and not pressuring me into getting work done that isn’t super duper critical. I hate that. communicating with me about my cars needs and not pressuring me into getting work done that isn’t super duper critical. I hate that. More

Carl is a great salesperson! Very kind and helpful! Even gave me his cell phone number and set up my blue link ! Can’t recommend him enough! gave me his cell phone number and set up my blue link ! Can’t recommend him enough! More

Piece of trim flew off my car and I had fears that it would not have been covered by Hyundai’s Bumper to Bumper Warranty based on experiences from other Hyundai dealerships of what I heard from friends. would not have been covered by Hyundai’s Bumper to Bumper Warranty based on experiences from other Hyundai dealerships of what I heard from friends. Service Advisor took a look at my car and immediately ordered the part for replacement. Called me to schedule an appointment to remove and replace the trim when the part came in- arrived for my appointment and they were done in 15 mins! While they are farther away from me, the service and “stand by their product” customer care is unparalleled. I will take the extra time to travel to Fuccillo for all my service needs after this experience! More

Tim got us exactly what we wanted he answered all are questions and he made sure everything was good before we left the dealership and was a pleasure doing business with we will definitely be back and t questions and he made sure everything was good before we left the dealership and was a pleasure doing business with we will definitely be back and tell are family and friends to do business with him and your dealership thank you agai More

Gave us the best choices on the lot. They understood our needs. Could have explained the options better concerning the warranties. I would have liked 2 keys with my vehicle, had to buy the second one $320.0 needs. Could have explained the options better concerning the warranties. I would have liked 2 keys with my vehicle, had to buy the second one $320.00. More