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Matthews Hyundai of Greece - Service Center
Rochester, NY
387 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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387 Reviews of Matthews Hyundai of Greece - Service Center
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December 26, 2024
Unresolved issue from 2-1/2 weeks ago. Was supposed to receive follow up call regarding solution. This is the 3rd time I've had the car in for this issue, 2 at another dealer and once at M Was supposed to receive follow up call regarding solution. This is the 3rd time I've had the car in for this issue, 2 at another dealer and once at Matthews. I would like to receive a call from the service manager. I would much prefer for Matthews to solve the problem. More
by sethoze
Verified CustomerEmployees Worked With
Jared Contestabile
December 26, 2024
Good product,sales people are not pushy, answered all my questions clearly and showed me around the car I chose and gave me every discount available on the car.I would recommend them to anyone who asks me f questions clearly and showed me around the car I chose and gave me every discount available on the car.I would recommend them to anyone who asks me for a good dealer More
by gmbowtie99
Employees Worked With
December 25, 2024
I always feel good about getting service at Matthews Hyundai because I know I can count on Todd to manage my repairs and maintain great communication. I also very much enjoy Sam, the shuttle driver, who Hyundai because I know I can count on Todd to manage my repairs and maintain great communication. I also very much enjoy Sam, the shuttle driver, who safely got me back and forth while repairs were completed. More
by S.E.HYATT
December 22, 2024
Friendly helpful sales people. Clean environment. Deal reached in a timely manner. After we reached the deal, new car was ready the next day. There was a 2 to 3'day glitch with try Clean environment. Deal reached in a timely manner. After we reached the deal, new car was ready the next day. There was a 2 to 3'day glitch with trying to set up an account. Have to go back to dealership to figure it out. Frustrating! More
by MESTANTON19
Employees Worked With
Ed Stebbins
December 20, 2024
The staff is helpful, friendly, and professional. They addressed all my questions and made sure the work was finished quickly. They addressed all my questions and made sure the work was finished quickly. More
by ppayne13
Employees Worked With
December 17, 2024
Bolts on wheel not tightened completely. Found out the hard way when noise from wheel alerted me halfway to New Jersey. Oil change monitor not re-set. I bear responsibility for announcing th Found out the hard way when noise from wheel alerted me halfway to New Jersey. Oil change monitor not re-set. I bear responsibility for announcing that I know nothing about cars, by which I meant that I don't find them interesting. But I do have average experience. More
by danieljosephjcurtin
Employees Worked With
None
December 16, 2024
The service advisor on the far right is not pleasant at all. Have dealt with him on several occasions and he always has the same disposition. Him being in a customer service environment will make me and all. Have dealt with him on several occasions and he always has the same disposition. Him being in a customer service environment will make me and other go elsewhere. He is the first person that is representing you service department which is awful. Going forward I'm not sure I will return. He made me fell unwelcoming, that I was bothering him. VERY POOR CUSTOMER SERVICE. More
by hgoeltz
Employees Worked With
Don't know his name
December 15, 2024
I went to pick up my car after having it there for a week and the engine light was still on. So it had to stay again. After I picked it up the 2nd time it was idling high so I have to drop it off again withi and the engine light was still on. So it had to stay again. After I picked it up the 2nd time it was idling high so I have to drop it off again within 24 hours! More
by ginamarieh75
Employees Worked With
Mechanics
