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Matthews Hyundai of Greece - Service Center

Rochester, NY

4.6
348 Reviews

348 Reviews of Matthews Hyundai of Greece - Service Center

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August 14, 2023

Very pleasant staff. Their building is under construction but they took the time to make sure I had everything I needed More

by laurie92558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember sorry!
Oct 02, 2023 -

Matthews Hyundai of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and patience during construction!

August 13, 2023

They were a nice dealer do to business with. I would be back for future issues. More

by BKRFAGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Oct 02, 2023 -

Matthews Hyundai of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

August 12, 2023

Matthews has been a great experience both from buying a car and their service with fixing the car. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd from service
Oct 02, 2023 -

Matthews Hyundai of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

August 11, 2023

EVERYTHING WAS GREAT! TODD AND ASHLEY ARE AWESOME! VERY EASY TO GET EVERYTHING DONE AND ON TIME! More

by CHO_BAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Rourke-Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TODD SCHARPING
Oct 02, 2023 -

Matthews Hyundai of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

August 09, 2023

My experience was beyond awful. My car was "waiting for parts" for 5 months. It wasn't until I began exploring other options (selling it to them, selling to a third party, having a More

by Swrrws
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Rourke-Salamone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Blattner (zero stars)
Aug 10, 2023 -

Matthews Hyundai of Greece responded

We're sorry to hear about your recent experience. We have reached out to our Service Manager, Ashley Rourke who will be looking into your visit and reaching out in an effort to resolve matters.

Aug 10, 2023 -

Swrrws responded

No, thank you. I do not wish to have any further contact with your dealership or any Matthews operated business. I am done.

August 07, 2023

I brought it in for a bearing noise. I was told it was my front brakes and would cost close to $500. My car was picked up and front brakes addressed. Guess what? I DID need a front drive More

by abellarack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd
Aug 10, 2023 -

Matthews Hyundai of Greece responded

We're sorry to hear about your recent experience. We have reached out to our Service Manager, Ashley Rourke who will be looking into your visit and reaching out in an effort to resolve matters.

August 07, 2023

did the recalls on my car asked to have the tire pressure checked that was not done also still have the warning that my car is overdue for service on the dash More

by KITI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
do not the name
Aug 10, 2023 -

Matthews Hyundai of Greece responded

We're sorry to hear about your recent experience. We have reached out to our Service Manager, Ashley Rourke who will be looking into your visit and reaching out in an effort to resolve matters.

August 07, 2023

It was as always awesome and timely. The employee were kind and courteous. Special thanks to As More

by FREDDY.BERMUDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Rourke-Salamone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews Hyundai of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

August 06, 2023

Avoid. Awful. Refuses to do warranty work by finding any excuse and forcing you to pay out of pocket. 5,400 mile vehicle and the catalytic converter/exhaust More

by MTHUR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Rourke-Salamone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Matthews Hyundai of Greece responded

Hello- We've taken the time to look into your visit. We apologize you were not satisfied with your visit with us as what was found was that it was not a manufacturer default. We are glad you found a dealership to take good care of you.

August 05, 2023

I was treated fine and service was great. Eric did a fine job and so did the service 👨 man More

by Rick Guillod.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric is the only name I know.
Aug 10, 2023 -

Matthews Hyundai of Greece responded

Hi Rick- We're so glad to hear you had a great experience with Eric! We appreciate your business and the great review!

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