Matthews Hyundai of Greece - Service Center
Rochester, NY
348 Reviews of Matthews Hyundai of Greece - Service Center
EVERYTHING WAS GREAT! TODD AND ASHLEY ARE AWESOME! VERY EASY TO GET EVERYTHING DONE AND ON TIME! TODD AND ASHLEY ARE AWESOME! VERY EASY TO GET EVERYTHING DONE AND ON TIME! More
My experience was beyond awful. My car was "waiting for parts" for 5 months. It wasn't until I began exploring other options (selling it to them, selling to a third party, having a My car was "waiting for parts" for 5 months. It wasn't until I began exploring other options (selling it to them, selling to a third party, having a junkyard buy it for parts) that the parts magically arrived. I was working with "Senior Sales Associate" Billy Blattner on selling my car to the dealership. He told me he couldn't give me much, but would "get right on it". After a week of excuses (getting called away for a training seminar, my boss doesn't work on Mondays, etc) he finally just started hanging up on me when I called him. I then decided to just have a local junkyard pick it up for parts. I made the appointment and then when I called to inform the dealership I was told "did nobody call you? It's fixed.". Not really fixed though because it needed a new battery since nobody apparently bothered to start it for the whole 5 months. I was told that I didn't recieve a phone call because my service writer Todd was on vacation. Apparently the service dept was having similar phone problems as the sales dept. To sum up the people working here are either incompetent or xxxxxxxx. Either was I have never been happier to be rid of them. More
I brought it in for a bearing noise. I was told it was my front brakes and would cost close to $500. My car was picked up and front brakes addressed. Guess what? I DID need a front drive I was told it was my front brakes and would cost close to $500. My car was picked up and front brakes addressed. Guess what? I DID need a front drivers side bearing replaced. The bearing would be covered under warranty so Matthews Hyundai wouldn’t make money from me so they said it was brake issue. My service guy in the office was very nice but my car’s diagnosis was INCORRECT! I’ve read about issues with Matthews Hyundai and I didn’t agree but now I have to agree. Very disappointed with this dealership. Yes, I did have to pay out of pocket which isn’t fair to me. More
did the recalls on my car asked to have the tire pressure checked that was not done also still have the warning that my car is overdue for service on the dash checked that was not done also still have the warning that my car is overdue for service on the dash More
It was as always awesome and timely. The employee were kind and courteous. Special thanks to As The employee were kind and courteous. Special thanks to As More
Avoid. Awful. Refuses to do warranty work by finding any excuse and forcing you to pay out of pocket. 5,400 mile vehicle and the catalytic converter/exhaust Awful. Refuses to do warranty work by finding any excuse and forcing you to pay out of pocket. 5,400 mile vehicle and the catalytic converter/exhaust system went and was told it was my fault and would cost $7,000. Place is a joke. Took it to another Hyundai dealership, they said it would be covered under warranty if it was faulty. Found out it was a bad sensor. More