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Matthews Hyundai of Greece - Service Center

Rochester, NY

4.6
348 Reviews

348 Reviews of Matthews Hyundai of Greece - Service Center

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October 08, 2023

Theyvare great, straight shooters, and all maintenance is covered on their Hyundai's for the first three years. So this is the least expensive car you can own. Highly recommended, and I've had Subarus, Honda More

by katb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Raetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Matthews Hyundai of Greece responded

We're so glad to hear you had a great experience with our Team and love your new Hyundai! We truly appreciate your business and the great review!

October 05, 2023

This has been a great dealership but under construction it is very difficult to wait for service! No amenities like comfortable seating, beverages, restrooms!! More

by iou84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Oct 11, 2023 -

Matthews Hyundai of Greece responded

We do apologize for the construction going on but, we know it will be worth the wait. During your next visit our Team would be happy to drop you off next door to our Kia location so you can have the usual amenities. Your business is important to us and we hope you can give Matthews another visit!

October 02, 2023

A 15 minute appointment took over an hour and a half with quite a few others waiting in the place also. When one has an appointment you should never have to wait that long for something so simple. Not really More

by rayray8598
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not sure who did the work
Oct 11, 2023 -

Matthews Hyundai of Greece responded

We sincerely apologize for your recent experience. We are under construction and at times running behind schedule however, that is no excuse. We know your time is valuable and it should not have taken so long for your oil change. We appreciate you letting us know and we will use this as a learning tool with our Team to ensure a better future experience.

Oct 11, 2023 -

rayray8598 responded

I’m sorry but you can’t blame construction on the over scheduling of your dealership. They don’t have anything to do with each other. I can tell you I will give them one more chance and if it’s the same end result, I will be back to let everyone know the results.

October 02, 2023

I appreciate that Todd explains everything and answers my questions. He has excellent customer service skills! More

by CECELIAPOLIMENI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd in Service
Oct 11, 2023 -

Matthews Hyundai of Greece responded

We're so glad to hear you had a great experience with Todd! Thank you for your business and the great review!

September 28, 2023

Very helpful and honest service department. Todd explained everything that needed to be done. He actually listened to my questions. Excellent customer service. More

by martinciliberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Raetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews Hyundai of Greece responded

We're so glad to hear you had a great experience with Todd! Thank you for your business and the great review!

September 24, 2023

The service was fantastic. You would never know the vehicle was broken into and damaged. More

by ROGERKRALIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn't work with anyone from Sales or Management.
Oct 02, 2023 -

Matthews Hyundai of Greece responded

We're so glad to hear our Service Team took great care of you! We appreciate your business and the great review!

September 20, 2023

The people at Matthews are the most trustworthy and reliable Hyundai dealership in upstate NY. Keep up the quality service! More

by Emeryatlas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Oct 02, 2023 -

Matthews Hyundai of Greece responded

Thank you for the great review and your business, Emery!

September 20, 2023

Best customer service in the western New York area. Best loaner car I have ever driven! Best informed customer service associates I have ever had at Hyundai. Matthews Hyundai is better than Towne, West More

by Emeryatlas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Oct 02, 2023 -

Matthews Hyundai of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and kind words!

September 15, 2023

The service department is fantastic I dealt with John and Dale and both were so fantastic to me I am a person that walks with a cane so I need some help sometimes and it was no big deal for them to help me o More

by cindy-lynne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Dale in service
Oct 02, 2023 -

Matthews Hyundai of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and patience during our construction!

September 14, 2023

Dyring a recent road trip and my "oil change" servive notification came on . When i returned from my rd trip, I was 1400 miles over and tried make an oil change appt but appoint couldn't be accommodated More

by MAK1
Recommend Dealer
No
Employees Worked With
Ashley Rourke-Salamone
4.0
This rating includes all reviews, with more weight given to recent reviews.
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