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Matthews Hyundai of Greece - Service Center

Rochester, NY

4.6
348 Reviews

348 Reviews of Matthews Hyundai of Greece - Service Center

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February 02, 2024

Lights are still on the dashboard, including low tire pressure and service is overdue. Have tried emailing service manager 2x, still haven't had an answer back. More

by DBEERS605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Rourke-Salamone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Matthews Hyundai of Greece responded

Hello-If your issues have not been resolved, please give General Manager, Massimo Castelli a call at 585-720-9000. Your business is important to us

January 29, 2024

It was fast and thorough and was a pleasant wait in the new space, with good service with nice people. More

by MMS02554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Minarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Matthews Hyundai of Greece responded

Thank you for choosing Matthews! We appreciate the great review and your business!

January 23, 2024

called for appointment for inspection and oil change. Scheduled and not a long wait. Also set my phone in car back to Bluetooth. More

by JCOREATHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Raetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd can't remember the young man who did inspection
Jan 30, 2024 -

Matthews Hyundai of Greece responded

Thank you for choosing Matthews to service your vehicle! We truly appreciate your business.

January 22, 2024

Would have given 5 stars but my 1/9/24 service appointment got mysteriously dropped from the service calendar. I made that appt on 12/27/23 with Denise. When I called on 1/8/24 to confirm the ap More

by ax66z
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Dondorfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Rourke-Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Blattner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise
Jan 30, 2024 -

Matthews Hyundai of Greece responded

Thank you for letting us know about your recent experience. We will address with our Team and appreciate your business!

January 17, 2024

Todd and Ashley are the best, I always take my car to them and they take care of me. More

by muneebs2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Dondorfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Rourke-Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Kelsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Raetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Massimo Castelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Minarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Blattner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Coletti
Jan 30, 2024 -

Matthews Hyundai of Greece responded

Thank you for choosing Matthews to service your vehicle! We're glad to hear Ashley and Todd take great care of you!

January 17, 2024

Love the clean new look. Very efficient set and the service team was terrific, specifically Todd the assistant service manager More

by ELAINECAUFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Scharping
Jan 30, 2024 -

Matthews Hyundai of Greece responded

Thank you for your patience during our construction and the awesome review! We appreciate your business!

January 17, 2024

This dealership is great to work with. From looking at a vehicle to the actual purchase they went out of their way to make the purchase easy. More

by mstevens21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Rourke-Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Raetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Shearing
Jan 30, 2024 -

Matthews Hyundai of Greece responded

Thank you for your business and the great review!

January 17, 2024

The service center completed my 15,000 mile services. My appointment was for 8am but they mistakenly started working on cars with later appointments which meant I never got my car back till 2pm. More

by traveler0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
Jan 30, 2024 -

Matthews Hyundai of Greece responded

Thank you for letting us know about your recent experience. We apologize for our errors and will address with our Team in an effort to provide a better future experience.

December 25, 2023

This dealership great. Very friendly and efficient. Always gets the job done quickly. Have been with this dealership for years More

by TAMMIGIORGIONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Dec 27, 2023 -

Matthews Hyundai of Greece responded

Thank you for the great review and your continued business!

December 17, 2023

Very good customer experience. Professional and knowledgeable. Service advisor Todd Sharping was friendly, helpful and knowledgeable. More

by JMA944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Sharping
Dec 27, 2023 -

Matthews Hyundai of Greece responded

We're so glad to hear you had a great experience with Todd! We appreciate your business and the perfect review!

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