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Matthews Hyundai of Greece - Service Center

Rochester, NY

4.6
274 Reviews

274 Reviews of Matthews Hyundai of Greece - Service Center

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October 23, 2023

Very friendly and efficient. Polite and knowledgeable. Clean premises. The manager is very pleasant and helpful. More

by rwyrsta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Rourke-Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Blattner
Oct 24, 2023 -

Matthews Hyundai of Greece responded

We're so glad to hear you had a pleasant experience with our Team! We truly appreciate your business and the great review!

October 22, 2023

The service dept always always fits me In everytime i call they always go above and beyond they are amazing More

by TANYAR_31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Rourke-Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric and Todd from service , Tray Duvall
Oct 24, 2023 -

Matthews Hyundai of Greece responded

We're so glad to hear you had a great experience with our Service Department. We truly appreciate your business and the great review!

October 21, 2023

Once again John was amazing he's courteous knowledgeable and a asset to your business More

by meleon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 24, 2023 -

Matthews Hyundai of Greece responded

Thank you for your business and the great review!

October 20, 2023

My husband and I took our 2017 Hyundai Santa Fe Sport to Matthews on late Friday afternoon because the check engine light wouldn't go out. Todd Scharping made an appointment on the spot for us! It ended up More

by khuff37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Scharping, Assistant Service Manager
Oct 20, 2023 -

khuff37 responded

Todd Scharping has great customer service skills! We felt very confident in leaving our vehicle there. He kept us updated on what was needed. Thank you again, Todd! We will definitely be coming back for service!

October 12, 2023

Excellent customer service and overall great experience. Fast service and friendly staff that kept me informed every step of the way More

by RMBOPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Raetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Koval
Oct 17, 2023 -

Matthews Hyundai of Greece responded

Thank you for the great review and your business!

October 10, 2023

Although they were under construction and my appointment was not in the system, they were very accommodating and polite. More

by saz1127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember.
Oct 11, 2023 -

Matthews Hyundai of Greece responded

Thank you for your patience during our construction. We're glad to hear our Team took great care of you. We appreciate your business and look forward to your next visit.

October 08, 2023

Theyvare great, straight shooters, and all maintenance is covered on their Hyundai's for the first three years. So this is the least expensive car you can own. Highly recommended, and I've had Subarus, Honda More

by katb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Raetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Matthews Hyundai of Greece responded

We're so glad to hear you had a great experience with our Team and love your new Hyundai! We truly appreciate your business and the great review!

October 05, 2023

This has been a great dealership but under construction it is very difficult to wait for service! No amenities like comfortable seating, beverages, restrooms!! More

by iou84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Oct 11, 2023 -

Matthews Hyundai of Greece responded

We do apologize for the construction going on but, we know it will be worth the wait. During your next visit our Team would be happy to drop you off next door to our Kia location so you can have the usual amenities. Your business is important to us and we hope you can give Matthews another visit!

October 02, 2023

A 15 minute appointment took over an hour and a half with quite a few others waiting in the place also. When one has an appointment you should never have to wait that long for something so simple. Not really More

by rayray8598
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not sure who did the work
Oct 11, 2023 -

Matthews Hyundai of Greece responded

We sincerely apologize for your recent experience. We are under construction and at times running behind schedule however, that is no excuse. We know your time is valuable and it should not have taken so long for your oil change. We appreciate you letting us know and we will use this as a learning tool with our Team to ensure a better future experience.

Oct 11, 2023 -

rayray8598 responded

I’m sorry but you can’t blame construction on the over scheduling of your dealership. They don’t have anything to do with each other. I can tell you I will give them one more chance and if it’s the same end result, I will be back to let everyone know the results.

October 02, 2023

I appreciate that Todd explains everything and answers my questions. He has excellent customer service skills! More

by CECELIAPOLIMENI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd in Service
Oct 11, 2023 -

Matthews Hyundai of Greece responded

We're so glad to hear you had a great experience with Todd! Thank you for your business and the great review!

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