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Matthews Hyundai of Greece - Service Center

Rochester, NY

4.6
348 Reviews

348 Reviews of Matthews Hyundai of Greece - Service Center

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July 17, 2024

Service Advisor was efficient, friendly, and professional. All requested maintenance items were completed effectively. Small complaints include a conicity pull in the tire(s) after rotation & More

by alexrendon134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Rourke-Salamone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared C. (Service Advisor)
Jul 22, 2024 -

Matthews Hyundai of Greece responded

Hi alexrendon134, Thank you for your feedback. Our goal is that every Customer leave satisfied and we apologize that you did not. If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

July 16, 2024

They were able to get me in pretty quickly and the work was done in one day and even handled a recall which wasn’t what I brought it in for (I’ve been waiting for months for my normal service center to tak More

by k_caligiuri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Scharping
Jul 22, 2024 -

Matthews Hyundai of Greece responded

Hi k_caligiuri, Thank you for choosing Matthews Hyundai of Greece for your recent service visit! We appreciate your business and 5 Star Review.

July 12, 2024

Service was prompt and courteous. Vehicle was brought out for easy exit and receptionist was courteous and friendly More

by vvent52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Minarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Matthews Hyundai of Greece responded

Hi vvent52, Thank you for the 5 Star Review and your business!

July 12, 2024

Todd, in the service department is excellent! He's personable and always pleasant. He goes out of his way to make things easy! More

by henrywild15
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Raetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2024 -

Matthews Hyundai of Greece responded

Hi henrywild15, We’re so glad to hear you had a great experience with Todd! Thank you for your business and the great review!

July 12, 2024

Did a good job from beginning to end was real professional and respectful and honest was that 15 words More

by bpcsharp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't have a name
Jul 16, 2024 -

Matthews Hyundai of Greece responded

Hello, Thank you for the 5 Star Review and your business!

July 12, 2024

The work was was done correctly, however I don't believe that the oil change and inspection should have taken two hours to complete. More

by BRIVB6468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Raetz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2024 -

Matthews Hyundai of Greece responded

Hi Brivb6468, Thank you for your feedback. We sincerely apologize for your recent experience with us! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

July 12, 2024

Routine maintenance was good, forgot to reset service interval. Todd does excellent job. Thank you. More

by Bernie Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Raetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2024 -

Matthews Hyundai of Greece responded

Hi Bernie Kelly, We’re so glad to hear you had a great experience with Todd! Thank you for your business and the great review!

July 12, 2024

Great, friendly staff. Like the new improvements. Todd especially helpful. Mechanics are thorough and efficient. More

by singerd998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Jul 16, 2024 -

Matthews Hyundai of Greece responded

Hi, Thank you for choosing Matthews Hyundai of Greece for your recent service visit! We're glad to hear you had a great experience with Todd! We appreciate the 5 Star Review!

July 11, 2024

The people were professional. The service was done in a timely manner. The only "negative" thing is I have not received an email yet with the paperwork showing the service was c More

by dsmakarchuk
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Unknown
Jul 12, 2024 -

Matthews Hyundai of Greece responded

Hi dsmakarchuk, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

July 09, 2024

I had an incredible experience! Everyone was super helpful and very patient. Big thanks to Matt and Massimo More

by Natalia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Massimo Castelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Jul 10, 2024 -

Matthews Hyundai of Greece responded

Hi Natalia, We’re so glad to hear you had a great experience with Matt and Massimo! Thank you for your business and the great review!

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