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Matthews Hyundai of Greece - Service Center

Rochester, NY

4.6
348 Reviews

348 Reviews of Matthews Hyundai of Greece - Service Center

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July 30, 2024

I went to trade in my old leased Tuscon SEL for a new 2024 Tuscon SEL. Bill Kelsey was the easiest, nicest and one of the most knowledgeable salesman I have dealt with. I have been a Hyundai owner for More

by JLKJ1474
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Kelsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Massimo Castelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Ostrander
Jul 31, 2024 -

Matthews Hyundai of Greece responded

HI JLKJ1474, We’re so glad to hear you had a great experience with Bill Kelsey! Thank you for your business and the great review! We hope you enjoy your new ride.

July 30, 2024

Representatives were friendly and offered to transport me home and pick me when my car was ready. The facility was clean with complimentary snacks and coffee. My service was completed sooner than expected. I More

by vawn82
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Rourke-Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Matthews Hyundai of Greece responded

Hi vawn82, We’re so glad to hear you had a great experience with us! We appreciate your business and hope to help you for future visits!

July 28, 2024

Always great service. Always go above and beyond for their customers. Grateful for the support. Thank you!! More

by jenica827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Jul 29, 2024 -

Matthews Hyundai of Greece responded

Hi Jenica827, Thank you for the 5 Star Review and your business!

July 27, 2024

Recently purchased a vehicle from John, he was very helpful and informative, easy to contact and followed up on any questions or concerns in a timely manner. More

by raffjr01
Recommend Dealer
Yes
Employees Worked With
John DeSalvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Matthews Hyundai of Greece responded

Hi raffjr01, We’re so glad to hear you had a great experience with John! Thank you for your business and the great review!

July 27, 2024

I brought it in because trunk wouldn't close. 7 hours later they said it was fixed. However, it pops back open 70-80% of the time. Now I have to bring it back in More

by SCOTTYH73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
July 25, 2024

This was my first visit to Matthews Hyundai. I needed the fix for a recall and I wasn't getting any help from the dealer that I bought the car from. I found Matthews to be very accommodating a More

by LAURI699
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember that name of the gentleman at the service counter.
Jul 26, 2024 -

Matthews Hyundai of Greece responded

Hi LAURI699, Thank you for choosing Matthews Hyundai of Greece for your recent service visit! We’re so glad to hear you had a great experience with out team! Thank you for your business and the great review!

July 23, 2024

Good who ever designed the new garage did not allow enough space for entrance or check out More

by LUC1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Jul 26, 2024 -

Matthews Hyundai of Greece responded

Hi LUC1949, Thank you for your feedback. We appreciate your business and Thank you for the 5 Star Review!

July 22, 2024

Quick in and out for my scheduled maintenance appointment. The newly redone dealership/service area is very nice and comfortable. Ashley and Todd were very nice, as usual. More

by shonerk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd, Ashley
Jul 26, 2024 -

Matthews Hyundai of Greece responded

Hi Shonerk1, We’re so glad to hear you had a great experience with Ashley and Todd! Thank you for your business and the great review!

July 22, 2024

Employees in service department were attentive to my needs, communicated to me about the issue with the car and how they would move forward on the repair. More

by madeleineantonio15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Rourke-Salamone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Matthews Hyundai of Greece responded

Hi, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

July 22, 2024

Matthew’s Hyundai of Greece has been consistent in their good service and open line of communication during appointments More

by zachjohndavidson
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Scharping
Jul 26, 2024 -

Matthews Hyundai of Greece responded

Hi, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

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