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Matthews Hyundai of Greece - Service Center

Rochester, NY

4.6
348 Reviews

349 Reviews of Matthews Hyundai of Greece - Service Center

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September 02, 2024

I have a brand new Santafe and it has already been there 3 times and is still having issues. The service department seems annoyed every time I go there. More

by No
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No
Sep 09, 2024 -

Matthews Hyundai of Greece responded

Hi, We sincerely apologize. Our team has been made aware again that you need to be contacted ASAP. Can you please email us at TellUs@matthewsauto.com and provide us with the best number to reach you, to ensure our records are correct? Your business is important to us.

September 01, 2024

Did the job in a good amount of time and good job! Pleased with service More

by ninac8714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 05, 2024 -

Matthews Hyundai of Greece responded

Hi, We’re so glad to hear you had a great experience with us! Thank you for your business and the great review!

September 01, 2024

We came in to look at the new palisade and were greeted by an amazing team. My wife and I were involved in an accident totaling our brand new vehicle so we weren’t in the market for a new car. The team ove More

by PRISLER6
Recommend Dealer
Yes
Employees Worked With
Massimo Castelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Ostrander, Erica Polimeni
Sep 05, 2024 -

Matthews Hyundai of Greece responded

Hi, We’re so glad to hear you had a great experience with us! Thank you for your business and the great review! We hope you enjoy your new ride.

August 31, 2024

Employees are very friendly and caring. Nice area in which to wait for service to be completed. More

by tstanley1104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Constabile
Sep 05, 2024 -

Matthews Hyundai of Greece responded

Hi, Thank you for the 5 Star Review and your business!

August 29, 2024

The facility is clean, the staff is friendly and knowledgeable and the work is done well. More

by POWERSD3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Koval
Sep 09, 2024 -

Matthews Hyundai of Greece responded

Hi, We're so glad to hear you had a great experience with us! We appreciate your business and the 5 Star Review!

August 28, 2024

One of the worst experiences I've ever had in my life with your company. I will not be back More

by andredade64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parts Department
Sep 09, 2024 -

Matthews Hyundai of Greece responded

Hi, We sincerely apologize. Our team has been made aware again that you need to be contacted ASAP. Can you please email us at TellUs@matthewsauto.com and provide us with the best number to reach you, to ensure our records are correct? Your business is important to us.

August 25, 2024

Anticipated 1 hour service for a recall service. After a 2 and a half hour wait I was provided a loaner and had to return the next day to get my car. I anticipated better customer service. More

by jgiovann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Massimo Castelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Matthews Hyundai of Greece responded

Hi, Thank you for your feedback. Our goal is that every Customer leave satisfied and we apologize that you did not. We’d like the opportunity to speak with you in hopes to learn from our mistakes, at your earliest convenience please reach to General Manager, Massimo Castelli.

August 24, 2024

Very impressed with service rendered. Eric in service was very professional and an answer to my prayer, More

by HARRIETD623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Aug 26, 2024 -

Matthews Hyundai of Greece responded

Hi, We’re so glad to hear you had a great experience with Eric! We appreciate your business and the 5 Star Review!

August 24, 2024

Very welcoming service staff, very good and professional staff, work needed to be done was done well and satisfactorily, More

by Arshad Mahmood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Rourke-Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javed in service department
Aug 26, 2024 -

Matthews Hyundai of Greece responded

Hi Arshad, We’re so glad to hear you had a great experience with us! We appreciate your business and the 5 Star Review!

August 22, 2024

My wife went in for a free oil change. while there she was told she needed an engine air filter, cabin filter and an alignment. The car has 15k miles on it. The sad thing is they wanted to More

by SSICK14607
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember who the sales guy was
Aug 26, 2024 -

Matthews Hyundai of Greece responded

Hi, We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. (General Manager Massimo Castelli or Service Manager Ashley Rourke- Salamone) will be reaching out in hopes to rectify the situation. Thank you for letting us know.

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