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Matthews Hyundai of Greece - Service Center

Rochester, NY

4.6
349 Reviews

349 Reviews of Matthews Hyundai of Greece - Service Center

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September 11, 2024

It was a good experience as car buying goes. Bill was a low pressure guy. More

by JEFFMCC12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Kelsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Matthews Hyundai of Greece responded

Hi Jeff, We’re so glad to hear you had a great experience with Bill! Thank you for your business and the great review!

September 09, 2024

The service department is great,the service writer I worked with is great ,he knows his trade More

by GCOMFORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Raetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Matthews Hyundai of Greece responded

Hi! Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

September 09, 2024

Very helpful when I asked questions and scheduling. Helped me to understand perks of my purchase More

by KHETZEL1116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Matthews Hyundai of Greece responded

Hi! Thank you for the 5 Star Review and your business! We're so glad you had a positive experience with us!

September 07, 2024

Prompt courteous service,attention to customer needs,easy to schedule service which was done in a timely manner vehicle ready when promised More

by paul2ndrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Kelsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Matthews Hyundai of Greece responded

Hi, Thank you for the perfect review and your business!

September 07, 2024

I am happy with the service. I just don’t like that. It takes so long to get parts in for your car thank More

by OLGA.JACKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl Ballard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Matthews Hyundai of Greece responded

Hi, Thank you for your feedback. We appreciate the review and your business!

September 07, 2024

Amazing customer service! My experience from Start to finish was pleasant and all my stress was taken away! More

by rachelrohr720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Sep 09, 2024 -

Matthews Hyundai of Greece responded

HI, Thank you for the 5 star review and your business!

September 06, 2024

They were very professional and friendly. The followup was excellent as well via a telephone call. More

by DONNACHEILER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ERic
Sep 09, 2024 -

Matthews Hyundai of Greece responded

Hi, We're so glad to hear you had a great experience with us! Thank you for your business and the great review!

September 04, 2024

Very welcoming, professional yet also friendly, greeted me promptly; Chris Raetz offered a beverage every time I walked in. Returned my calls & texts print. More

by TKLINDO21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Raetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in financing : excellent! Professional, personable.
Sep 05, 2024 -

Matthews Hyundai of Greece responded

HI, We’re so glad to hear you had a great experience with Chris Raetz! Thank you for your business and the great review!

September 02, 2024

Still having same issues ? ? Don’t know if it is as bad?? Plungers on the tailgate More

by dgiumen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know names
Sep 05, 2024 -

Matthews Hyundai of Greece responded

HI, We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. (General Manager Massimo Castelli or Service Manager Ashley Rourke- Salamone) will be reaching out in hopes to rectify the situation. Thank you for letting us know.

September 02, 2024

I'm always happy to show up there. This time it was for a recall. I didn't wait there, but it was finished when promised Thank you. More

by cmichelsen52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, Eric
Sep 05, 2024 -

Matthews Hyundai of Greece responded

Hi, Thank you for the perfect review and your business!

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