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Matthews Hyundai of Greece - Service Center
Rochester, NY
365 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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365 Reviews of Matthews Hyundai of Greece - Service Center
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December 22, 2024
Friendly helpful sales people. Clean environment. Deal reached in a timely manner. After we reached the deal, new car was ready the next day. There was a 2 to 3'day glitch with try Clean environment. Deal reached in a timely manner. After we reached the deal, new car was ready the next day. There was a 2 to 3'day glitch with trying to set up an account. Have to go back to dealership to figure it out. Frustrating! More
by MESTANTON19
Verified CustomerEmployees Worked With
Ed Stebbins
December 20, 2024
The staff is helpful, friendly, and professional. They addressed all my questions and made sure the work was finished quickly. They addressed all my questions and made sure the work was finished quickly. More
by ppayne13
Employees Worked With
December 17, 2024
Bolts on wheel not tightened completely. Found out the hard way when noise from wheel alerted me halfway to New Jersey. Oil change monitor not re-set. I bear responsibility for announcing th Found out the hard way when noise from wheel alerted me halfway to New Jersey. Oil change monitor not re-set. I bear responsibility for announcing that I know nothing about cars, by which I meant that I don't find them interesting. But I do have average experience. More
by danieljosephjcurtin
Employees Worked With
None
December 16, 2024
The service advisor on the far right is not pleasant at all. Have dealt with him on several occasions and he always has the same disposition. Him being in a customer service environment will make me and all. Have dealt with him on several occasions and he always has the same disposition. Him being in a customer service environment will make me and other go elsewhere. He is the first person that is representing you service department which is awful. Going forward I'm not sure I will return. He made me fell unwelcoming, that I was bothering him. VERY POOR CUSTOMER SERVICE. More
by hgoeltz
Employees Worked With
Don't know his name
December 15, 2024
I went to pick up my car after having it there for a week and the engine light was still on. So it had to stay again. After I picked it up the 2nd time it was idling high so I have to drop it off again withi and the engine light was still on. So it had to stay again. After I picked it up the 2nd time it was idling high so I have to drop it off again within 24 hours! More
by ginamarieh75
Employees Worked With
Mechanics
December 13, 2024
I called they took care of the issue Jarrod who dealt with was great definitely experience was good with was great definitely experience was good More
by tacticaledge50
Employees Worked With
December 13, 2024
Any time I’ve had a problem with my car Matthews has always gotten me in and out fairly quickly. Todd in the service department is always kind, respectful, knowledgeable and keeps me informed as to wh always gotten me in and out fairly quickly. Todd in the service department is always kind, respectful, knowledgeable and keeps me informed as to what to expect to my car’s needs, when I can expect to have the service completed and what I can expect the cost to be. More
by ctex
Employees Worked With
