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Matthews Hyundai of Greece - Service Center

Rochester, NY

4.6
614 Reviews

614 Reviews of Matthews Hyundai of Greece - Service Center

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October 05, 2025

I was very annoyed as the system had the wrong vehicle noted. I have told the dealership numerous times that I do not own the 2022 Tucson. The only vehicle should be the 2019 Tucson.i was told I had 4 re More

by donaldbagne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Koval
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2025

Todd and Ashley and all of you are exceptional! Thank you for your wonderful attitude and care! More

by SUEWELLER309
Recommend Dealer
Yes
Employees Worked With
Todd
October 03, 2025

Great people. Great service done in timely manner with utmost professionalism. Facility was so amazingly clean u wanted to be there! More

by LAURIE.SCHINDLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Koval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Scharping
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2025 -

Matthews Hyundai of Greece responded

Hi Laurie- Your satisfaction is important to us, so we want to sincerely thank you for choosing Matthews Hyundai of Greece and we hope to see you again soon! If you have any further questions, please give us a call. We're always happy to help!

October 02, 2025

I leased a new car and I got a bad flat tire from going over a bridge. Side wall damage. Called your service center right away. I told them the car would be towed there for repair. So I go this morning and More

by MARYANNBEACHNER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Koval
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2025 -

Matthews Hyundai of Greece responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

October 02, 2025

Very helpful with both issues I had. Wait time good since I didn't have an appointment. More

by barbhohman8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Koval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Scharping
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2025 -

Matthews Hyundai of Greece responded

Hi Barb- We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

September 29, 2025

Excellent service, very specific in the description of the car and very friendly when you want to drive the car. More

by francovd126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kazlauckas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

Matthews Hyundai of Greece responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

September 29, 2025

They are always knowledgeable about my car, keep me well-informed about the repairs and do the work as quickly as they can as they know I have to wait for it. More

by claricedhd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Koval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Scharping
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

Matthews Hyundai of Greece responded

Hi Clarice- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

September 28, 2025

The customer service that I received while purchasing my vehicle was by far the best experience I have ever had purchasing a vehicle, the sales man that I worked with Bob was very attentive and professional More

by Tapiz
Recommend Dealer
Yes
Employees Worked With
Robert Zobel
Sep 29, 2025 -

Matthews Hyundai of Greece responded

Hi- We're happy you found our staff to be so supportive during your experience here at Matthews Hyundai of Greece. Thank you again for choosing Matthews Hyundai of Greece and we hope to see you again.

September 27, 2025

Unless you need to plug in for the electrical ridiculousness need now & then, go to a regular mechanic & save yourself a fortune. I was quoted $2600 for repairs my SUV needed immediately. I was More

by CARLAPICCARRETO
Recommend Dealer
No
Employees Worked With
Eric Koval
4.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Scharping
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Distaffen
2.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2025

Fast service and friendly, nice updated service facilities. I was even able to get a ride back More

by vdhrbh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Koval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2025 -

Matthews Hyundai of Greece responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

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