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Matthews Hyundai of Greece - Service Center

Rochester, NY

4.6
503 Reviews

503 Reviews of Matthews Hyundai of Greece - Service Center

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June 02, 2025

Great customer service,knowledgeable people and good customer experience always encourage customers to share their experiences More

by IKKIK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Koval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Scharping
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2025

I was not expecting to be told to go half on a battery for a vehicle we just purchased because a tow truck driver assumed I left my lights on in which I didn't More

by ARTHURKING1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Koval
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2025

Very professional and informative about what needed to be done and the approximate cost of all the services needed More

by bodenrw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Koval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Scharping
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025

Justin was very helpful. Helped me get vehicle and price I wanted. went through all options and I would recommend him for your next purchase. More

by FTJR50
Recommend Dealer
Yes
Employees Worked With
Justin Kazlauckas
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Matthews Hyundai of Greece responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

May 27, 2025

Everyone is very quick and very friendly. The waiting room is comfortable and a good size More

by annrush06
Recommend Dealer
Yes
May 28, 2025 -

Matthews Hyundai of Greece responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

May 26, 2025

Eric Koval is the best. Helpful polite and professional. He makes the repair experience so pleasant and enjoyable More

by nbentiv2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Koval
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Matthews Hyundai of Greece responded

Hi- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!

May 26, 2025

I was 3 days over my warranty for 30k maintenance. I told him not to do it just change the oil even though they had to replace my engine when I had like 6,000 MI on it total lemon my horn has stopped More

by jrazorfgp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Koval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Scharping
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Matthews Hyundai of Greece responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

May 25, 2025

Service department manager was verbally abusive and accused me of sabotaging my own engine and blamed other shops of performing the work I took my car to their shop for. I took my car in because check More

by cvijecerata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Koval
1.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Scharping
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Matthews Hyundai of Greece responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

May 25, 2025

My experience at Matthews Hyundai of Greece service department was exceptional. Jared the service advisor was wonderful and very professional. I would recommend to anyone. More

by mzgrant1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Rourke-Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared
May 28, 2025 -

Matthews Hyundai of Greece responded

Hi- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

May 24, 2025

Staff was very friendly and were able to look up paperwork on the work that needed to be done on my car quickly. The rest area at Matthew’s was comfortable and offered coffee and snacks to their cus More

by LNZEFFERI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Blattner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Scharping
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Matthews Hyundai of Greece responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

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