
Matthews Hyundai of Greece
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Thieves Back in December of 2018 I received a phone call from Stephen. I told him how I didn’t want to waste my time or his because I had went to so many deal Back in December of 2018 I received a phone call from Stephen. I told him how I didn’t want to waste my time or his because I had went to so many dealerships and none of them would work with me. He said that “ they were covering up to 3 months of lease payments and to just come in and see what we can do for you”. I went in that day test drove 2 cars and ended up purchasing a 2017 Sonata Sport. I put $2k down which was stated that would go to pay off the rest of my lease. A month later no payment has been posted to GM financial which makes me believe they just pocketed the money and I’m out $2k. They also aren’t returning phone calls to take care of this issue. If I could give negative stars to these thieves I would. More
very poor customer service (sales ) Service Dept is great My last 4 cars have been from this dealership. Tried to buy another, and after 3 weeks, still waiting for them to call. What I want is not on their My last 4 cars have been from this dealership. Tried to buy another, and after 3 weeks, still waiting for them to call. What I want is not on their lot, and they said they would do a dealer trade. Apparently not. I was totally disespected during my last 2 purchases there, so why I went back is location. However, I will never go back. Apparently they don't need my money. Goodbye and good riddance. I would NEVER recommend this dealership. More
Do not bother going here After spending thousands on 3 cars, and 2 for family members, i will never spend a moment or another dime at this dealership. I have purchased many c After spending thousands on 3 cars, and 2 for family members, i will never spend a moment or another dime at this dealership. I have purchased many cars in my lifetime from many places, but have never been treated or had my family treatrd so poorly as with this place. My fiancee purchased a worthless extended warranty and has tried for 3 months to get the refund applied back go her loan. Nothing but doubletalk and lies from both the gm and finance mgr. And now i find out they had the money months ago and pocketed it. Time to file a criminal complaint and stand in front of a judge. I implore anyone reading this to look elsewhere for your vehicles. Save your hard earned money, time and anguish by taking your business elsewhere. Never again. More
HORRIBLE They lied to me. Just because I'm a female they think I don't know anything about cars. From making the appointment until I left there I was totally d They lied to me. Just because I'm a female they think I don't know anything about cars. From making the appointment until I left there I was totally dissatisfied. More
HORRIBLE AND DISHONEST SERVICE If I could rate negative I would. I leased my first car through fuccillo greece in 2014 and came back after a 4 year lease was up to lease a new vehic If I could rate negative I would. I leased my first car through fuccillo greece in 2014 and came back after a 4 year lease was up to lease a new vehicle. At this point I felt great about coming to fuccillo. I leased a new car after some negotiation but did feel extremely pressured to buy things for the car that I didnt need like the maintenance package etc and was met with a bit of hosility when I didn't add this package on after they had asked MULITPLE times and I kept saying no. I understand needing to try to sell BUT after asking a customer the same thing 3 times and they still say no THEY MEAN NO. After i left the dealership with the new lease, I got a call saying that snow tires were on old lease and that I would have to pay to have the regular all season tires put on because thats just their policy. This was NOT mentioned at the lease signing and why would I ever pay to get the tires changed on a car I DO NOT HAVE ANYMORE. It is absolutely wrong. They could do this in 10 minutes at the dealership as a courtesy FOR CONTINUED BUSINESS but chose to nickel and dime me. I then had a worker text me in order to get the other set of keys back for the car and text me on my personal cell phone right after I left the dealership. This is totally inappropriate. You need to call, not text for any type of PROFESSIONAL business. I blocked the number because it made me extremely uncomfortable. The worst thing of all was when I called fuccillo to simply ask about the tires (at this point I wasn't even mad yet just concerned)and got the manager who was absolutely rude from the second he got on the phone before I even said what I was upset about. He just wanted to fight me. I was very nice but eventually I had had enough of him interrupting me and trying to belittle me. He even said in the very begining "what are you even confused about?" In a boarish tone like i was a moron. I am done being disrespected by this bottom feeding slimey dealership that nickels and dimes its customers even though theyve been loyal. This WILL be my last lease with them and I will NEVER go back for any sort of services for the lease. They will not get a PENNY more from me. More
Elantra Great facility friendly staff and managers, they all introduced themselves to me and thanked me. Also asked if there was anything else they can do for Great facility friendly staff and managers, they all introduced themselves to me and thanked me. Also asked if there was anything else they can do for me, reduced the stress of buying a car More
Santa Fe Jorge Tamayo met all my expectations. The only complaint I have is what I wrote on the previous page. I don't fee this had anything to do with Jorge Jorge Tamayo met all my expectations. The only complaint I have is what I wrote on the previous page. I don't fee this had anything to do with Jorge but more with the shop that installed the seats. More
Great Enjoyed experience happy glad we went there will recommend again. Not stressful love the car and the experience. We will recommend to others and com Enjoyed experience happy glad we went there will recommend again. Not stressful love the car and the experience. We will recommend to others and come back in the future More
Not Price competitive They might be nice and all, but in the end price matters. Sadly after two quotes on a new SUV, they were still $3,000 more than Vision Hyundai for th They might be nice and all, but in the end price matters. Sadly after two quotes on a new SUV, they were still $3,000 more than Vision Hyundai for the same car. What can I say? I gave them a chance, but money talks, More
We like these folks. We like Fuccillo Hyundai quite a lot. This is our third Hyundai that we have gotten here. It will probably not be our last. Sales and service are bo We like Fuccillo Hyundai quite a lot. This is our third Hyundai that we have gotten here. It will probably not be our last. Sales and service are both excellent. More