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Matthews GM Center - Service Center
Vestal, NY
227 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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227 Reviews of Matthews GM Center - Service Center
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April 20, 2024
I have purchased many vehicles from Matthew's and will continue to do so. My last visit was to get my oil change and tire rotation plus my third brake light had water in it. The new person was going to ca continue to do so. My last visit was to get my oil change and tire rotation plus my third brake light had water in it. The new person was going to call the warranty company and get the cost of replacement. He couldn't get thru to the company and would try later. I called the following day and no luck. I called back a couple of days later and he must of forgot. Bottom line, I got the brake light replaced since 8 weeks have passed. I still plan on getting my vehicles from Matthew's and getting my vehicles serviced there. But only go to Rob or Jim for service since they have been great to deal with. More
by mschnurbusch
Verified Customer
April 19, 2024
service was great, Frank and Scott took care of all my concerns. very happy with experience, of purchasing and service. concerns. very happy with experience, of purchasing and service. More
by nhoag1
April 13, 2024
Always satisfactory service and excellent staff…. .very comfortable environment My husband always took care of the “car business” but after he passed it’s on my shoulders and Matthews has made it eas .very comfortable environment My husband always took care of the “car business” but after he passed it’s on my shoulders and Matthews has made it easy. Thank you! More
by rshady1
April 12, 2024
I would definitely return for any needs I need done. I plan to be back for my next service needed! I plan to be back for my next service needed! More
by Juventino247
April 05, 2024
Our ONLY disappointment was that we could not locate our Rewards card and you do not allow the service dept. to look it up online to find out. So we could not use our points that day. Not sure where our car Rewards card and you do not allow the service dept. to look it up online to find out. So we could not use our points that day. Not sure where our card went. We thought that as long as it was online, you could find it. We are low tech seniors. Had our iPhone with us but lacked the ability to get to the rewards' site & find out the answer. We just know that before coming to our service appt., we'd received an email from Matthews. I went online to set up the appt. While doing that (on our home computer, not on phone), it stated that we had over 400 points. You should trust your service personnel to access our account. We have nothing to hide. More
by mjharvey
Employees Worked With
April 03, 2024
Clean, effecient, friendly, helpful - prompt in returning my calls, would highly recommend Matthews to friends and family my calls, would highly recommend Matthews to friends and family More
by dfisher653
April 01, 2024
Basically everything I ask for is accomplished with our three cars and right the first time! three cars and right the first time! More
by RWIKE
March 27, 2024
Fred was pleasant and and helpful. Called when car was finished and had it cleaned. Called when car was finished and had it cleaned. More
by dmc10
Employees Worked With
March 22, 2024
Rob is always pleasant in greeting me, and very attentive to any issues, concerns, and questions I may have regarding the servicing of my vehicle. He always takes the time to explain things in a manner whic to any issues, concerns, and questions I may have regarding the servicing of my vehicle. He always takes the time to explain things in a manner which I can understand. As far as the Service Center, it is very clean and orderly, and everyone I encounter is very professional. More
by cyconnolly12
