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Matthews GM Center - Service Center

Vestal, NY

4.7
227 Reviews

227 Reviews of Matthews GM Center - Service Center

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June 03, 2024

Informed me every step of the way. Courteous, friendly, and considerate of my time. Thank you! More

by heath20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Matthews GM Center responded

Hi, Thank you for choosing Matthews GMC for your recent service visit! We appreciate the 5 Star Review.

May 31, 2024

Scott is friendly, knowledgeable & delivers on time EVERY time. Makes us feel like valued customers and that is why we are on our 4th vehicle purchased there. More

by EUZW99A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Matthews GM Center responded

Hi EUZW99A, We’re so glad to hear you had a great experience with Scott! Thank you for your business and the great review!

May 30, 2024

The service at Matthews GM Center was very good. Scott Sorbello was wonderful to work with. Good listener; very knowlegdable. I appreciated the courtesy ride back to the service center to pick up More

by renny1459
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Matthews GM Center responded

Hi renny1459, We’re so glad to hear you had a great experience with Scott! Thank you for your business and the great review!

May 23, 2024

Understood my specific vehicle requirements and took time to investigate options and determine best model for me. Friendly, helpful, polite and a pleasure to work with. More

by JW5V
Recommend Dealer
Yes
Employees Worked With
Adam Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tierno
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Matthews GM Center responded

Hi JW5V, We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

May 18, 2024

Rob was Efficient and concerned about my schedule when working to get my issue resolved More

by tajpez0131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Matthews GM Center responded

Hi tajpez0131, We’re so glad to hear you had a great experience with Rob! Thank you for your business and the great review!

May 14, 2024

Matthew's GMC is top notch service department. My Truck was serviced ahead of schedule. Service depth kept me informed from start to finish More

by STRIPEJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Matthews GM Center responded

Hi, We’re so glad to hear you had a great experience with us! We appreciate your business!

May 10, 2024

Great customer service, called for tire repair and was in and out within an hour. More

by bkwike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tierno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sorbello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Matthews GM Center responded

Hi, Thank you for the 5 Star Review and your business!

May 07, 2024

I have been working with Matthews since 2003 involving five vehicles. I have always worked with Paul Tierno who has done a great job. Also, the people who support him are great. The service department is More

by WLPLATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tierno
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Matthews GM Center responded

Hello, We’re so glad to hear you had a great experience with Paul Tierno and our Service Department! Thank you for your continued business and the great review!

May 06, 2024

Luck running out with left rear tire, another nail punctured the previous. Next will be a new tire. More

by RWIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Matthews GM Center responded

Hi, We are sorry to hear about your tire. Thank you for the 5 Star Review and your business!

April 25, 2024

Very helpful with explaining each document signed and how each feature of your car works. More

by bella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tabeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Matthews GM Center responded

Hi Bella, We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

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