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Matthews GM Center - Service Center

Vestal, NY

4.7
226 Reviews

226 Reviews of Matthews GM Center - Service Center

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May 25, 2023

Good service but needs new courtesy car driver because I felt like I was going to die due to his dangerous driving More

by kennerupjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Matthews GM Center responded

Hello Mr. Kennerup We apologize for your recent shuttle service experience. At Matthews GM Center our customers are our Number 1 priority, in every department they interact with. The employee has been made aware of your concerns and feelings about the experience, I can assure you that it has been handled and will not be a concern moving forward. We appreciate your positive response to our service department, we apologize again for your driving experience. Our service Director will be reaching out to you about the experience.

May 23, 2023

I had a problem with my Acadia on the highway, I had numerous issues happening with it, I decided I should drive right to the dealership if I can make it, I explained my issues Rob checked it out told m More

by mrc53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Polakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Griffith
May 23, 2023 -

Matthews GM Center responded

We're so glad to hear that Rob & our Team was able to help you with your Acadia! We truly appreciate your business and the great review!

Jun 26, 2023 -

Matthews GM Center responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

May 22, 2023

I had a great experience dealing with Matthews and I will definitely be back- we appreciate everything you do for us More

by trose168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Matthews GM Center responded

Thank you for the great review and your business!

May 19, 2023

I needed to get my car inspected. I spoke with the people who sold me the car through matthews, there were lights out on my car. They stated that when it goes to get inspected, the pe More

by vgermain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Polakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Matthews GM Center responded

On behalf of Matthews GM Center, we would like to apologize for your recent service experience. Our Service Director will be reaching out to you to resolve this concern. Matthews always strives to put our Customers first. We appreciate your feedback and your business.

May 17, 2023

Every time I drop my car off for any kind of service, everyone at Matthews GM service center is knowledgeable and eager to help. The quality of service is impressive! More

by Dina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Matthews GM Center responded

Hi Dina- Thank you for the great review and your business!

May 15, 2023

Great salesman and service counter person. I will keep seeing them for advice and information More

by rawwilly54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Matthews GM Center responded

Thank you for your business and the great review!

May 15, 2023

It was very easy to schedule my appointment, I dropped my vehicle off in the morning and they called me as soon as was ready. Front desk was very pleasant and easy to deal with. More

by szelenyak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Matthews GM Center responded

Thank you for the great review and your business!

May 15, 2023

Drop my car off the night before and earlier that morning they called me to tell me it was finished. I appreciate them going out of their way. Good job guys.!!! More

by sailport12@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tabeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tierno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sorbello
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Matthews GM Center responded

We appreciate the great review and your business!

May 13, 2023

Dealer did a great job with the car and I was very impressed with the group and I was very impressed with the quality service that I had More

by jschwart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Matthews GM Center responded

We appreciate your business and the great review!

May 12, 2023

Fred was great, friendly, and apologized for the length of time it took for my appointment. More

by apapaleo0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Matthews GM Center responded

We apologize for the delay and truly appreciate your business and patience!