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Matthews GM Center - Service Center

Vestal, NY

4.8
253 Reviews

253 Reviews of Matthews GM Center - Service Center

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January 17, 2025

We've bought our last two vehicles from Matthews and have been taking them both there for service. Everyone is so friendly and helpful! The service department is exceptional. We love Matthews!!! More

by tami_hamberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Salvemini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Matthews GM Center responded

Hi, We're so glad to hear you had a great experience with us! We appreciate your continued business and the 5 Star Review.

January 16, 2025

I have been a customer for several years and have always been very well taken care of. More

by Karpy15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Breward
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ryder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy - Mechanic 5 stars
Jan 17, 2025 -

Matthews GM Center responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

January 15, 2025

Once again I received fast and courteous service. Fred made sure everything I needed worked on was completed satisfactorily. More

by Lecampbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Matthews GM Center responded

Hi- We’re so glad to hear you had a great experience with Fred! Thank you for your business and the great review!

January 13, 2025

Always a friendly place to do business. buying a new car is hassle free. Service department is excellent. I’ve been buying cars for the last 30 years at Mathews. More

by Hjleduc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Salvemini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Matthews GM Center responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

January 08, 2025

I wouldn’t take my cars any where else, everyone is so friendly and helpful! More

by AMYMILLER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ryder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Matthews GM Center responded

Hi Amy- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

January 08, 2025

We had an excellent car buying experience! Our salesman John Quick was very knowledgeable, helpful, and easy to work with! More

by msimek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Matthews GM Center responded

Hi- We’re so glad to hear you had a great experience with John Quick! Thank you for your business and the great review!

January 03, 2025

For 18 years we have not gone to a different Dealership because of David Reyes. More

by RLH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tierno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ryder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Reyes
Jan 06, 2025 -

Matthews GM Center responded

Hi- We’re so glad to hear you had a great experience with David! Thank you for your business and the great review!

December 23, 2024

Scheduling an appointment to getting the work completed is so simple. Work is completed on time More

by KARIN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Breward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darby Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ryder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Filan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Tierno
Dec 27, 2024 -

Matthews GM Center responded

Hi Karin- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

December 21, 2024

Please eliminate a mandatory response here. Just a simple rating should be enough. Usually won’t fill these out but did so because of Jim and Fred’s great service More

by FRANKMEIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Matthews GM Center responded

Hi Frank- We’re so glad to hear you had a great experience with Jim and Fred! Thank you for your business and the great review!

December 21, 2024

I made an appointment online and checked the box i would wait. When i dropped off they said i wasn't down on the schedule for waiting. They did squeeze me in. I thought the purpose of making an appointment More

by JRF656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Salvemini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Matthews GM Center responded

We sincerely apologize. Our team has been made aware again that you need to be contacted ASAP. Can you please email us at TellUs@matthewsauto.com and provide us with the best number to reach you, to ensure our records are correct? Your business is important to us.

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