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Matthews GM Center - Service Center

Vestal, NY

4.8
298 Reviews

298 Reviews of Matthews GM Center - Service Center

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March 25, 2025

Friendly staff and they take good care of my truck. The service department is great! More

by cktel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Matthews GM Center responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

March 24, 2025

They were right on time with helping me. I was pleased with the results they did More

by kristymay988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank
Mar 24, 2025 -

Matthews GM Center responded

Hi Kristy- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

March 24, 2025

i wish i could give a good review , how ever i did have some issues . the service dept was helpful and i don,t have a complaint there. when the oil change and tire rotation was complete i proceeded to the More

by davya22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Salvemini
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Matthews GM Center responded

Hi- Thank you for your feedback. Our goal is that every customer leaves satisfied and we apologize that you did not. We’d like the opportunity to speak with you in hopes to learn from our mistakes, at your earliest convenience please reach to Mike Ryder our service director at mryder@matthewsauto.com.

March 24, 2025

Fred is always very personable and provides excellent service. My only criticism are service centers prices are a bit high. More

by richytusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Matthews GM Center responded

Hi- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

March 24, 2025

Always on time and very great service. I would recommend. I really like the communication for the appointment. More

by willphil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tabeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darby Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Matthews GM Center responded

Hi- We’re so glad to hear you had a great experience with our team! Thank you for your business!

March 23, 2025

Friendly service…nice waiting room…. free pastry. Recommend that another part should be replaced. Car wash coupons. More

by DWILLI8764
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Matthews GM Center responded

Hi-Thank you for the 5 Star Review and your business!

March 22, 2025

I take all my vehicles there for service, highly remmend them for salaes and service More

by TMONICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Salvemini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Matthews GM Center responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

March 20, 2025

I always know that I will be well taken care of when I go to Matthew’s GMC. They have been accommodating when scheduling my appointments and working on my vehicle. I very much appreciate the caring service t More

by Bhr1439
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

Matthews GM Center responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

March 19, 2025

Great service great experience as always I recommend them to all family and friends very pleased with the team there More

by ROTELLACORP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Matthews GM Center responded

Hi- Thank you for the 5 Star Review and your business!

March 17, 2025

Great experience the shop fit me my schedule and got me in very quickly Again, good experience and I will use them again More

by chalksmarina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Matthews GM Center responded

Hi-Thank you for the 5 Star Review and your business!

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