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Matthews GM Center - Service Center

Vestal, NY

4.7
226 Reviews

226 Reviews of Matthews GM Center - Service Center

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June 30, 2023

Always excellent quality service delivered at Matthews Garage by Jim Rogers and his team! Thank you. More

by myeldel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sorbello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Matthews GM Center responded

Thank you for the EXCELLENT review of our Team at Matthews! We truly appreciate your business and we're so glad you had a good experience with us!

June 28, 2023

Great service department and always willing to help with my problems. Very informative during my repair. More

by dmhartz
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Matthews GM Center responded

Thank you for taking the time to respond . Bob Gaeta General Manager

June 28, 2023

I continue to purchase Cadillacs because of the service department.. an excellent department run by Jim Rogers. More

by SABWIESNER
Workmanship
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Matthews GM Center responded

Thanks for choosing Matthews to service your vehicle. We look forward to serving you again soon!

June 26, 2023

I called for an appointment and one was given to me. I went to the service center and my car was quickly attended to. It was a simple procedure and satisfactory results were achieved. More

by RAKEL
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Polakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Griffith
Jun 26, 2023 -

Matthews GM Center responded

Thank you for your response Bob Gaeta General Manager

June 23, 2023

Attempts to give best service possible. Accomodating, listens to your concerns. Comfortable waiting area. Tries to minimize repairs where possible More

by Skizard
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Matthews GM Center responded

Thank you for taking the time to respond with feedback. Bob Gaeta General Manager

June 23, 2023

Very informative and couldn’t do enough for me. I will definitely return for service. More

by jimsr0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bob Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Griffith
Jun 26, 2023 -

Matthews GM Center responded

Thanks for choosing Matthews to service your vehicle. We appreciate the recommendation and look forward to serving you again soon!

June 22, 2023

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by kmooney10
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Matthews GM Center responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

June 20, 2023

Excellent service. They are right on top of their jobs. Very honest and open with me More

by AAMMILES
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Matthews GM Center responded

Thank You for your response. Bob Gaeta General Manager

June 19, 2023

Good communication and up front conversation about the diagnosis process and potential cost was appreciated. More

by luv2golf8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Griffith
Jun 20, 2023 -

Matthews GM Center responded

Thank you for the the positive review . Bob Gaeta General Manager

June 19, 2023

Always a good experience, on time and easy to schedule an appointment on line. AND the Birch Beer is fantastic. Thank you Scott, see you soon ! More

by ADIXON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Matthews GM Center responded

Thank you for taking the time to respond. Bob Gaeta General Manager

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