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Matthews GM Center - Service Center

Vestal, NY

4.7
226 Reviews

226 Reviews of Matthews GM Center - Service Center

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July 25, 2023

Service from Jim was excellent on time and done well very courteous friendly much appreciated thank you More

by bob1smo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Matthews GM Center responded

Thank you for the EXCELLENT review of our Team at Matthews! We truly appreciate your business and we're so glad you had a good experience with us!

July 24, 2023

Would never go back had a recall went two separate times had an appointment sat there for over an hour for them to tell me that the part was missing will never go back More

by ckorchynsky
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Rodgers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Matthews GM Center responded

Hello- We're sorry to hear about your recent experience with us and want to assure you that this is not how we do business. Can you please give Service Director, Mike Ryder a call at 607-798-8000 to discuss your visit so we can learn more.

July 21, 2023

the dealership treat it me very good . I would recomend matthews service to friends and family. More

by dreyes9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Polakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Matthews GM Center responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

July 19, 2023

Very friendly and very informative was done on time,no complaints here,will definitely tell friends and family More

by BREY2983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Matthews GM Center responded

Thanks for choosing Matthews to service your vehicle. We appreciate the review and look forward to serving you again soon!

July 17, 2023

I am very satisfied with the service we get from the dealership for sales and service. Good to do business with. More

by 2weeks327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Matthews GM Center responded

Thank you for your survey !

July 12, 2023

This dealership is awesome, pleasure to deal with always quality work! I have an enclave that they do terrific work with More

by dcinti54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Matthews GM Center responded

Thank you for sharing your experience . Bob Gaeta General Manager Matthews GM Center

July 12, 2023

I am beyond impressed with my service experience at Matthews Cadillac. Scott is amazing. He has an abundance of patience, and the ability to explain car language to the average person. I recommend Matt More

by Ckt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tierno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sorbello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Matthews GM Center responded

Thank you for taking the time to pass on you experience at the dealership . I appreciate you feedback PLUS its nice to hear. Bob Gaeta General Manager Matthews GM Center

July 12, 2023

People were good. They tried their best. Didn’t do as I ask , but , what can I say. I am not your only customer. The loaner was nice , quite expensive for what I ha More

by HONEYROSE12050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Polakovich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sorbello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Matthews GM Center responded

Thank you for your response. Bob Gaeta General Manager Matthews GM Center

July 10, 2023

My mom bought her first Jeep and caddy at matthews. Both. Right of the show floor. My brother bought his used Jeep also. I bought both of my voyagers from Matthews. My voyager had 0ver 600 thousand More

by HONEYROSE12050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Polakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sorbello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Matthews GM Center responded

Thank you and your family for being a loyal Matthews customer ! The Matthews family truly appreciates your years of trust in service and sales, next time you are in please ask for our service Manager Mike Ryder so we can look at the bubbling of paint on your car.

July 07, 2023

Reliable, friendly and very knowledgeable. They are close by for service and efficient. Thank you for asking. More

by jmiller127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Matthews GM Center responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

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