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Matthews GM Center - Service Center
Vestal, NY
226 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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226 Reviews of Matthews GM Center - Service Center
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August 07, 2023
The service department was very courteous and efficient. They checked out every concern I asked them to in a timely manor. The service we receive is always excellent. They checked out every concern I asked them to in a timely manor. The service we receive is always excellent. More
by scarlotte48
Verified CustomerEmployees Worked With
August 07, 2023
They do an outstanding job! Everytime!!. They always answer all our questions and exceed expectations Everytime!!. They always answer all our questions and exceed expectations More
by twegmann
August 07, 2023
Jim always delivers a great customer experience. Jim is a ROCK STAR! Keep up the great job. Jim is a ROCK STAR! Keep up the great job. More
by TWHEELER2
Employees Worked With
August 04, 2023
The Matthews GM Service Team was fantastic! They found a way to work in our emergency repair even though they were swamped. Thank you very much! They found a way to work in our emergency repair even though they were swamped. Thank you very much! More
by Dino D
August 03, 2023
Prompt service Personal touch Great communication Clean facility Nice staff Easy to drop off and pick up Clean facility Nice staff Easy to drop off and pick up More
by Irishrne
Employees Worked With
August 01, 2023
Job was done in the time they said. The driver that took me to lunch was on time picking me up. The driver that took me to lunch was on time picking me up. More
by lennanc
July 31, 2023
Always kind and explains everything. Always in contact with customers and keeping them updated. Flexible when needed Always in contact with customers and keeping them updated. Flexible when needed More
by SarahWest
Employees Worked With
July 28, 2023
Matthews Cadillac did a great job on my Cadillac service. They got the car back to me earlier than expected. Scott took care of everything needed and did a fantastic job communicating with me. They got the car back to me earlier than expected. Scott took care of everything needed and did a fantastic job communicating with me. More
by shawn.wolbert
July 27, 2023
Excellent service and very informative. Scott has always been very friendly and knowledgeable. He as well as all the service team deserve a big "High Five". I would recommend this service Scott has always been very friendly and knowledgeable. He as well as all the service team deserve a big "High Five". I would recommend this service department to all my friends More
by gdeane1
Employees Worked With
July 26, 2023
Have bought our last 2 cars (Tahoe and LTZ Chevy truck) from this dealer. Have had horrible experience with the service department. We live an hour away and now twice have made an appointment for 8am an from this dealer. Have had horrible experience with the service department. We live an hour away and now twice have made an appointment for 8am and been told upon arrival it’s not in the books. We were offered to wait all day in case they could squeeze us in with no rental car available. We will never return and take our business else where. More
by nicolemarie40
Employees Worked With
Intake guy
