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Matthews GM Center - Service Center

Vestal, NY

4.8
245 Reviews

245 Reviews of Matthews GM Center - Service Center

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October 05, 2023

The personal service I receive from Matthews is why we continue to purchase cars from them Bill Scheider owner Chopyak-Scheider Funeral Home More

by BILL@CHOPYAK-SCHEIDER.COM
Recommend Dealer
Yes
Employees Worked With
Bill Tabeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Griffiths five star, Joe Polakovich
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Oct 11, 2023 -

Matthews GM Center responded

Thank you for your continued business, Bill! We truly appreciate your kind words!

October 04, 2023

the service department was very helpfull and right on time and everyone at matthews was very nice to us More

by rick11752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello, Frank Vallely
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Oct 11, 2023 -

Matthews GM Center responded

Hi Rick- We're so glad to hear you had a great experience with our Service Department. We truly appreciate your business and the great review!

September 29, 2023

EXCELLENT SERVICE! FRIENDLY EMPLOYEES! VERY CLEAN DEALERSHIP! LOVE THE FREE BEVERAGE STATION! CONVENIENT LOCATION! FIVE STAR! More

by LUT39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tabeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Matthews GM Center responded

We're so glad to see you had a pleasant experience with our Dealership & Team! We truly appreciate your business and the great review!

September 27, 2023

Staff attentive, friendly, direct to the point. Jim Rogers is consistently someone you can rely on. , More

by carolmoran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Matthews GM Center responded

We're so glad to hear that you've had great experiences with Jim! We truly appreciate you business and the great review!

September 27, 2023

Rob Linge is very good. Explains problems in detail Perry, don't know last name, is demeaning and worthless. Scott in service is also helpful. More

by wsage
Recommend Dealer
No
Employees Worked With
Bill Tabeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : perry
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Sep 27, 2023 -

Matthews GM Center responded

Hello, we apologize for what ever negative interaction you had with one of our staff. He will be spoken to, thank you for the positive response and words about the other employees you had dealings with ! Please feel free to call in and speak with Mike Ryder our service Manager to go over you experience 607-798-8000

September 27, 2023

Technically well-grounded with all Cadillac matters. Very Professional team-oriented service group. Always ready to help me. More

by natoadekoya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Matthews GM Center responded

Thank you for your business and the great review!

September 25, 2023

Service writers are always excellent. Mechanics keep my cars clean and do excellent work. Thanks! More

by jkozol0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Matthews GM Center responded

We're so glad to hear you had great experiences with our Service Department! Thank you for your business and the great review!

September 25, 2023

Vehicle finished at time promised. Rob kept me informed throughout the process, and made me aware of some repairs that may be needed in the future. More

by chrismaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Matthews GM Center responded

We're so glad that Rob provided you with a great experience! We truly appreciate your business and the great review!

September 25, 2023

brought vehicle for oil change,tire rotation and unscheduled check engine light.maintenance was quickly done.the check engine light was diagnosed and a purge pump was ordered. More

by kathyped58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted O'connor, Scott Sorbello, Nicole Spencer
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Oct 02, 2023 -

Matthews GM Center responded

We're so glad our Team took great care of you! We truly appreciate your business and the great review!

September 22, 2023

Very clean very friendly always done in a timely manner very happy with the service department. Nice job. More

by WHAGERMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Howard very nice and helpful
Report | Print
Oct 02, 2023 -

Matthews GM Center responded

We're so glad that our Team took great care of you! We truly appreciate your business and the perfect review!

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