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Matthews GM Center - Service Center

Vestal, NY

4.7
226 Reviews

226 Reviews of Matthews GM Center - Service Center

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September 22, 2023

Very clean very friendly always done in a timely manner very happy with the service department. Nice job. More

by WHAGERMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Howard very nice and helpful
Oct 02, 2023 -

Matthews GM Center responded

We're so glad that our Team took great care of you! We truly appreciate your business and the perfect review!

September 20, 2023

The Matthews Sales and Service departments are professional and dependable. They know their job and they do it. Interaction with the Sales department only happens every few years but is always suc More

by whoward10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Breward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Polakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Beebe mechanic
Oct 02, 2023 -

Matthews GM Center responded

Thank you for your continued business! We're so glad that our Sales/Service Departments have taken great care of you!

September 18, 2023

Wish you still offered to order cars for customers. Had to go to Bloomsburg for my new car. More

by ewben
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews GM Center responded

We're sorry to hear that you had to go to Bloomsburg for a vehicle. We hope that you found what you were looking for and if there is anything more we can do to earn your business, please call GSM, Adam Crawford at 607-798-8000.

September 15, 2023

Matthews service has always provided me with great service advice with very dependable service. I have had no issues. Matthews has serviced my truck since I purchased it there in 2017. 144,000 + and s More

by pistolpete1224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Sorbello
Oct 02, 2023 -

Matthews GM Center responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

September 14, 2023

I was taken care of right away and was shown to the waiting area, which had a TV and refreshments . The staff is very friendly and helpful. More

by jcallahan4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews GM Center responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

September 07, 2023

Fred was very kind to fit my service in when I inadvertently forgot my morning appointment. Everyone was very courteous. More

by jsambursky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Polakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews GM Center responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

September 07, 2023

Rob in service is very accommodating. He always finds away to get projects done quickly. More

by TWISER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews GM Center responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

September 02, 2023

Fred H. Went above and beyond to help with the repairs on my car and I am very grateful to him! More

by JILLS_AVON1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews GM Center responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

September 01, 2023

This was our first experience with Matthews and it won't be our last! We love the staff, especially Bob Gaeta, Joe Polakovich, and Ted O'connor. We had a Hassell free experience!!! The dealership was beaut More

by tami_hamberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Breward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted O'connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Polakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sorbello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews GM Center responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

August 28, 2023

Sales department was wonderful to work with. Very responsive and gave a great overview of the vehicles features before we left the lot. Thank you. More

by tammy29
Recommend Dealer
Yes
Employees Worked With
Paul Tierno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews GM Center responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

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