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Matthews GM Center - Service Center

Vestal, NY

4.7
227 Reviews

227 Reviews of Matthews GM Center - Service Center

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December 12, 2023

Mathews Service is a professional and friendly resource which I trust with my Cadillac ATS4. Service Dept. staff seems genuinely concerned with me and my vehicle, and they offer to go the extra mile if nee More

by ANTHONYROSSI90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Matthews GM Center responded

Thank you for choosing Matthews to service your Cadillac! We appreciate your business and the perfect review!

December 11, 2023

They always give me the best service. They listen to any concerns I might have & always take care of them. Best dealership ever. Always professional but treat me louevv be a special custo More

by nyhag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Matthews GM Center responded

We're glad to hear that Jim always takes great care of you! We appreciate your continued business and the great review!

December 08, 2023

very happy with the service provided and the care that was taken to make me happy More

by jhershowitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Matthews GM Center responded

Thank you for the great review and your business!

December 07, 2023

Excellent Service Dept and scheduling is always a breeze. 10 out of 10, don;t hesitate to try them out. More

by Bob O.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sorbello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Salvemini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Judge
Dec 15, 2023 -

Matthews GM Center responded

Thank you for your business and the great review!

December 06, 2023

Very simple service, both vehicles there 4 days, barley washed my car and nothing on my truck . Brakes that did not need replaced your technicians could not make lights go out ! I am 2300 into brakes on a More

by jbgalusha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Hobarth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Polakovich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Matthews GM Center responded

Hi Jim, We will be reaching out to you soon.

December 04, 2023

I came in for a lubricate, oil change and tire rotation. Everyone was very friendly and the job was finished in no time. More

by jketcham0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary at the check out desk. She has a great sense of humor and should be mentioned in your contact selection.
Dec 05, 2023 -

Matthews GM Center responded

Thank you for choosing Matthews and the great review!

November 29, 2023

Great customer service will bring my Cadillac back again for service work. Thank you for the help More

by HORSPOWR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Polakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Matthews GM Center responded

Thank you for choosing Matthews and the great review!

November 27, 2023

Great service! ! My husband has used them for years. Buying vehicles and always using them for service and repairs. They have a wonderful crew! More

by R&B DeL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Polakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Trebeck
Dec 05, 2023 -

Matthews GM Center responded

Thank you for choosing Matthews and the great review!

November 24, 2023

Moat aspects were very good. I was given a window of pickup of 9-10. The car was not picked up until almost 10:30. More

by khall12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Matthews GM Center responded

Thank you for choosing Matthews and the great review!

November 22, 2023

Excellent service experience. I plan to come here for all my GM service needs as they come up in the future. More

by jdnoyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Matthews GM Center responded

Thank you for choosing Matthews and the great review!

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