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Matthews GM Center - Service Center

Vestal, NY

4.7
227 Reviews

227 Reviews of Matthews GM Center - Service Center

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December 29, 2023

Quick and excellent service. Very friendly and courteous people along with a very comfortable waiting area. More

by dean12995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Polakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Matthews GM Center responded

Thank you for the great review and your business!

December 26, 2023

Very accommodating. Had to reschedule and got in very next day. Used shuttle service and driver was prompt and courteous. More

by mwashburn0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Matthews GM Center responded

We're glad to hear you had a great experience with our Team! Thank you for your business and the great review!

December 25, 2023

Scott and the rest of the team at Mathews were great to deal with, fast and efficient More

by sshelp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Matthews GM Center responded

We're glad to hear you had a great experience with Scott and our service department! We appreciate your business and the great review!

December 23, 2023

Excellent service! ! Fast and professional….the best . I would not go anywhere else. Perfect service. More

by mnew598919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Matthews GM Center responded

Thank you for your business and the great review!

December 22, 2023

Jim service writer was congenital and honest. My vehicle was completely done and on time More

by bob1smo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Matthews GM Center responded

We're so glad to hear Jim took great care of you! We appreciate your business and the perfect review!

December 18, 2023

Always great service everyone is pleasant welcoming and provides good recommendations for appropriate service to the vehicle More

by djbrunswick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Matthews GM Center responded

Thank you for the great review and your business!

December 15, 2023

Always great people and great service. Professional and courteous. ThaT is all I’m going to write! More

by patti7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Matthews GM Center responded

Thank you for the great review and your business!

December 15, 2023

Very quick service didn’t have to wait very long’s at all. Very happy with the wait time for an oil change More

by tlindow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Matthews GM Center responded

Thank you for choosing Matthews and the great review!

December 14, 2023

Over a 20 year period the service has been consistently good and always completed on time. I recommend the dealership to others. More

by MR200MPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Matthews GM Center responded

Thank you for your continued business and the perfect review!

December 14, 2023

Service center was good, Bob was very good to deal with, not happy with GM product, I will be sure to let friends and family know More

by JROBINSON40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Matthews GM Center responded

We're glad to hear our Team took great care of you but, do apologize that you are unhappy. Let me know if there is anything more we can do to ensure a better future experience.

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