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Matthews GM Center - Service Center

Vestal, NY

4.8
322 Reviews

322 Reviews of Matthews GM Center - Service Center

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June 11, 2025

Service was handled very professionally starting with front desk reception to Mr. Jim Rogers and service mechanic More

by rgreco1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ryder
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2025

Very courteous service, easy in and out, and complementary car wash! Great communication with customer and service was completed satisfactorily. More

by mstricek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2025

Wee had a great time in buying our Sierra Denali. Kelsey Was extremely eager to make us happy and very knowledgable about the truck. She even wanted to see our puppy on a visit. Others we worked with More

by alsgolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Matthews GM Center responded

Hi- Thank you for choosing Matthews GMC for your automotive needs. We are thrilled to hear about your positive experience with Kelsey. Congratulations on your new vehicle! We appreciate your kind words.

June 08, 2025

Matthews auto group. Great place! Great people!! Especially Jimmy in service! He’s the best! More

by fhobarth0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Breward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darby Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Salvemini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ryder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Filan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Matthews GM Center responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

June 05, 2025

This is a friendly dealership wherever you go on site. Andy made us feel very welcome and he was extremely pleasant & knowledgeable. We would like to see new cars on the showroom floor. We are a long-time More

by MIKEFREEMAN15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darby Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Salvemini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Matthews GM Center responded

Hi Mike- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 31, 2025

Matthews provided great service as always. Nice accommodations in the waiting area and people working there are very friendly. Bob was able to provide service for an even better price than I More

by liznshep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Matthews GM Center responded

Hi Liz- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!

May 29, 2025

Attention to detail keep me informed courteous listened to what I had to say very timely getting job fone More

by MGERCHMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Matthews GM Center responded

Hi- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

May 28, 2025

Fred was on the spot responsive. Got me in a little earlier than scheduled and had the car out in record time. Almost didn't have time to finish my coffee! More

by spcl_dlvry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Matthews GM Center responded

Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

May 25, 2025

Wonderful staff and very helpful and knowledgeable. Very accommodating. They know their products well All have nice personalities. More

by wdenny
Recommend Dealer
Yes
Employees Worked With
Adam Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tierno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darby Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul
May 28, 2025 -

Matthews GM Center responded

Hi- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!

May 23, 2025

I felt that everyone was very nice and professional Especially Kelsey Freeman! She was fantastic to work with! She was very knowledgeable about the vehicle that I purchased and was wonderful to work More

by lwelch404
Recommend Dealer
Yes
Employees Worked With
Kelsey Freeman
May 28, 2025 -

Matthews GM Center responded

Hi- We're happy you found our staff to be so supportive during your experience here at Matthews GMC with Kelsey. Thank you again for choosing Matthews GMC and we hope to see you again.

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