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Matthews GM Center

Vestal, NY

4.8
250 Reviews
We've been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our Customers with the respect they deserve, that's why we are still offering fair, transparent prices. At Matthews you won't find mark-ups over MSRP, hidden charges, OR market rate adjustment fees. We want to make your visit to our dealership as comfortable and as safe as possible, whether you're looking to lease or purchase a New vehicle or servicing your existing vehicle. We offer a comfortable waiting area, charging stations, work stations, and free WiFi, so you can stay connected to both work and home while you're visiting us. We are family and pet-friendly, too!
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3721 Old Vestal Rd

Vestal, NY

13850

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Showing 250 reviews

May 25, 2023

Good service but needs new courtesy car driver because I felt like I was going to die due to his dangerous driving More

by kennerupjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Matthews GM Center responded

Hello Mr. Kennerup We apologize for your recent shuttle service experience. At Matthews GM Center our customers are our Number 1 priority, in every department they interact with. The employee has been made aware of your concerns and feelings about the experience, I can assure you that it has been handled and will not be a concern moving forward. We appreciate your positive response to our service department, we apologize again for your driving experience. Our service Director will be reaching out to you about the experience.

May 23, 2023

I had a problem with my Acadia on the highway, I had numerous issues happening with it, I decided I should drive right to the dealership if I can make it, I explained my issues Rob checked it out told m More

by mrc53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Polakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Griffith
May 23, 2023 -

Matthews GM Center responded

We're so glad to hear that Rob & our Team was able to help you with your Acadia! We truly appreciate your business and the great review!

Jun 26, 2023 -

Matthews GM Center responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

May 22, 2023

I had a great experience dealing with Matthews and I will definitely be back- we appreciate everything you do for us More

by trose168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Matthews GM Center responded

Thank you for the great review and your business!

May 19, 2023

I needed to get my car inspected. I spoke with the people who sold me the car through matthews, there were lights out on my car. They stated that when it goes to get inspected, the pe More

by vgermain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Polakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Matthews GM Center responded

On behalf of Matthews GM Center, we would like to apologize for your recent service experience. Our Service Director will be reaching out to you to resolve this concern. Matthews always strives to put our Customers first. We appreciate your feedback and your business.

May 17, 2023

Every time I drop my car off for any kind of service, everyone at Matthews GM service center is knowledgeable and eager to help. The quality of service is impressive! More

by Dina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Matthews GM Center responded

Hi Dina- Thank you for the great review and your business!

May 15, 2023

Matthews is a great place and have been going there for years and will continue! More

by gallabaugh
Recommend Dealer
Yes
Employees Worked With
Paul Tierno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Matthews GM Center responded

Thank you for your continued business and the great review!

May 15, 2023

Great salesman and service counter person. I will keep seeing them for advice and information More

by rawwilly54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Matthews GM Center responded

Thank you for your business and the great review!

May 15, 2023

It was very easy to schedule my appointment, I dropped my vehicle off in the morning and they called me as soon as was ready. Front desk was very pleasant and easy to deal with. More

by szelenyak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Matthews GM Center responded

Thank you for the great review and your business!

May 15, 2023

Drop my car off the night before and earlier that morning they called me to tell me it was finished. I appreciate them going out of their way. Good job guys.!!! More

by sailport12@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tabeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tierno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sorbello
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Matthews GM Center responded

We appreciate the great review and your business!

May 14, 2023

First time buying a car here and was very pleased with the experience. Salesmen were knowledgeable and made the deal seamless. More

by james.cline
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Hudak was amazing!
May 23, 2023 -

Matthews GM Center responded

Thank you for the great review and your business!