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Matthews GM Center

Vestal, NY

4.8
248 Reviews
We've been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our Customers with the respect they deserve, that's why we are still offering fair, transparent prices. At Matthews you won't find mark-ups over MSRP, hidden charges, OR market rate adjustment fees. We want to make your visit to our dealership as comfortable and as safe as possible, whether you're looking to lease or purchase a New vehicle or servicing your existing vehicle. We offer a comfortable waiting area, charging stations, work stations, and free WiFi, so you can stay connected to both work and home while you're visiting us. We are family and pet-friendly, too!
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3721 Old Vestal Rd

Vestal, NY

13850

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Showing 248 reviews

June 07, 2023

Everything was Great. I would definitely recommeng Matthews to any of my Friends or Family More

by twegmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Matthews GM Center responded

Thank you for the feedback. Bob Gaeta General Manager

June 01, 2023

I was very pleased with the service. Plus I needed a ride home & back which I did get. I shall & will tell all my friends on how well I as treated!!! I also good a free car wash plus my More

by SNO24MAN
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Polakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sorbello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Matthews GM Center responded

Thank you for the EXCELLENT review of our Team at Matthews! We truly appreciate your business and we're so glad you had a good experience with us!

May 30, 2023

Excellet service as always. Staff very helpful and provided updates on status of my vehicle. Thanks for the experience. More

by JTGOODNOUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Matthews GM Center responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

May 30, 2023

Our intended buying experience got off on the wrong foot but, Adam made it RIGHT and Bill was very helpful in getting us the vehicle that WE WANTED! :) More

by FIFTYSHOOTER
Recommend Dealer
Yes
Employees Worked With
Adam Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Quick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tabeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Matthews GM Center responded

Thanks for choosing Matthews to service your vehicle. We appreciate the recommendation and look forward to serving you again soon!

May 29, 2023

Dealership treated me very well and the end result was a new truck! Thank you. More

by DCHIEF44
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tabeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Matthews GM Center responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

May 27, 2023

Rob consistently ensures my requests and needs are met. He is professional, Friendly and treats me well. Matthews is lucky to have him as part of the service team. More

by kgranger0205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Matthews GM Center responded

Thank you for the EXCELLENT review of our Team at Matthews! We truly appreciate your business and we're so glad you had a good experience with us!

May 26, 2023

They when and got me exactly what I wanted within the price I wanted to be in More

by rhenry84x
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Badr Elhamraoui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Matthews GM Center responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

May 26, 2023

Thank You to Jim Rodgers for getting my tires & setting up my appointment. He also explained to me about the alignment machine when you pull your vehicle into the service dept. It just amazed me that it More

by DOTCAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Matthews GM Center responded

Thanks for choosing Matthews! We appreciate your business and we're always here to help!

May 25, 2023

Good service but needs new courtesy car driver because I felt like I was going to die due to his dangerous driving More

by kennerupjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Matthews GM Center responded

Hello Mr. Kennerup We apologize for your recent shuttle service experience. At Matthews GM Center our customers are our Number 1 priority, in every department they interact with. The employee has been made aware of your concerns and feelings about the experience, I can assure you that it has been handled and will not be a concern moving forward. We appreciate your positive response to our service department, we apologize again for your driving experience. Our service Director will be reaching out to you about the experience.

May 23, 2023

I had a problem with my Acadia on the highway, I had numerous issues happening with it, I decided I should drive right to the dealership if I can make it, I explained my issues Rob checked it out told m More

by mrc53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Polakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Griffith
May 23, 2023 -

Matthews GM Center responded

We're so glad to hear that Rob & our Team was able to help you with your Acadia! We truly appreciate your business and the great review!

Jun 26, 2023 -

Matthews GM Center responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

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