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Matthews GM Center

Vestal, NY

4.8
248 Reviews
We've been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our Customers with the respect they deserve, that's why we are still offering fair, transparent prices. At Matthews you won't find mark-ups over MSRP, hidden charges, OR market rate adjustment fees. We want to make your visit to our dealership as comfortable and as safe as possible, whether you're looking to lease or purchase a New vehicle or servicing your existing vehicle. We offer a comfortable waiting area, charging stations, work stations, and free WiFi, so you can stay connected to both work and home while you're visiting us. We are family and pet-friendly, too!
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3721 Old Vestal Rd

Vestal, NY

13850

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Showing 248 reviews

June 23, 2023

Very informative and couldn’t do enough for me. I will definitely return for service. More

by jimsr0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bob Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Griffith
Jun 26, 2023 -

Matthews GM Center responded

Thanks for choosing Matthews to service your vehicle. We appreciate the recommendation and look forward to serving you again soon!

June 22, 2023

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by kmooney10
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Matthews GM Center responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

June 20, 2023

Excellent service. They are right on top of their jobs. Very honest and open with me More

by AAMMILES
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Matthews GM Center responded

Thank You for your response. Bob Gaeta General Manager

June 19, 2023

Good communication and up front conversation about the diagnosis process and potential cost was appreciated. More

by luv2golf8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Griffith
Jun 20, 2023 -

Matthews GM Center responded

Thank you for the the positive review . Bob Gaeta General Manager

June 19, 2023

Always a good experience, on time and easy to schedule an appointment on line. AND the Birch Beer is fantastic. Thank you Scott, see you soon ! More

by ADIXON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Matthews GM Center responded

Thank you for taking the time to respond. Bob Gaeta General Manager

June 14, 2023

Experience was excellent. Our salesman David Reyes was very helpful and friendly. Would definitely recommend dealership to friends More

by Jdman1969
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Matthews GM Center responded

Thank you for taking the time to send in your positive experience with David. Bob Gaeta General Manager

June 13, 2023

Scott was very communicative and helpful. Very clear with what he was communicating and made sure I understood the process. More

by dawn6barkman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Matthews GM Center responded

Thank you for your response.. Bob Gaeta General Manager

June 13, 2023

Very professional. Everyone was helpful and polite… They kept me informed when my car would be ready. More

by rohmann69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tabeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sorbello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Matthews GM Center responded

Thank you for taking time to let us know how your experience went. We appreciate your feedback .. Bob Gaeta General Manager

June 07, 2023

This was the first time that I worked with Jim. My standard was Perry who has retired. The quality of service is my number one criteria when selecting a dealership. More

by Willie1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Matthews GM Center responded

Thank you for the review , hopefully Jim will live up to Perry's standards in the future . If not please let me know .Thank You for the feedback Bob Gaeta General Manager Matthews GM Center

June 07, 2023

Truck was not ready when promised, and problem wasn’t mentioned until I showed up to pick up truck. More

by MRGREENMAN2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Hobarth
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Matthews GM Center responded

I am very Sorry for the experience you had with the service center at our - Cadillac - GMC - Buick - Dealership . I would like to look into what transpired while your vehicle was here for service and what caused us to drop the ball , and try to correct the issue going forward. Please feel free to call me on my cell 607-760-8535 or send back reply. Thank You Bob Gaeta General Manager

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