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Matthews GM Center

Vestal, NY

4.8
248 Reviews
We've been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our Customers with the respect they deserve, that's why we are still offering fair, transparent prices. At Matthews you won't find mark-ups over MSRP, hidden charges, OR market rate adjustment fees. We want to make your visit to our dealership as comfortable and as safe as possible, whether you're looking to lease or purchase a New vehicle or servicing your existing vehicle. We offer a comfortable waiting area, charging stations, work stations, and free WiFi, so you can stay connected to both work and home while you're visiting us. We are family and pet-friendly, too!
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3721 Old Vestal Rd

Vestal, NY

13850

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Showing 248 reviews

July 28, 2023

Matthews Cadillac did a great job on my Cadillac service. They got the car back to me earlier than expected. Scott took care of everything needed and did a fantastic job communicating with me. More

by shawn.wolbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sorbello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Matthews GM Center responded

Thanks for choosing Matthews! We appreciate your business and we're always here to help!

July 27, 2023

Excellent service and very informative. Scott has always been very friendly and knowledgeable. He as well as all the service team deserve a big "High Five". I would recommend this service More

by gdeane1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Matthews GM Center responded

Thanks for choosing Matthews to service your vehicle. We're so glad you had such a great experience with our Team at Matthews! We look forward to serving you again soon!

July 26, 2023

Have bought our last 2 cars (Tahoe and LTZ Chevy truck) from this dealer. Have had horrible experience with the service department. We live an hour away and now twice have made an appointment for 8am an More

by nicolemarie40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Intake guy
Jul 27, 2023 -

Matthews GM Center responded

Hello, We are very sorry to hear of your last experience with the service department. Can you please call our service director Mike Ryder at 607-797-7000 or 607-798-8000. He would very much like to speak with you, to see if there is anything we can do to help or fix the issue at hand. Thank you

July 25, 2023

Purchased vehicle . The sales transaction went smoothly. The salesman Ted O’Connor was a pleasure to work with. Very happy with sale. More

by mjmang9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ted O'connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Matthews GM Center responded

Thank you for taking the time to share your experience , with Ted and the sales process. Bob Gaeta GM

July 25, 2023

Service from Jim was excellent on time and done well very courteous friendly much appreciated thank you More

by bob1smo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Matthews GM Center responded

Thank you for the EXCELLENT review of our Team at Matthews! We truly appreciate your business and we're so glad you had a good experience with us!

July 24, 2023

Would never go back had a recall went two separate times had an appointment sat there for over an hour for them to tell me that the part was missing will never go back More

by ckorchynsky
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Rodgers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Matthews GM Center responded

Hello- We're sorry to hear about your recent experience with us and want to assure you that this is not how we do business. Can you please give Service Director, Mike Ryder a call at 607-798-8000 to discuss your visit so we can learn more.

July 21, 2023

the dealership treat it me very good . I would recomend matthews service to friends and family. More

by dreyes9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Polakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Matthews GM Center responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

July 19, 2023

Very friendly and very informative was done on time,no complaints here,will definitely tell friends and family More

by BREY2983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Matthews GM Center responded

Thanks for choosing Matthews to service your vehicle. We appreciate the review and look forward to serving you again soon!

July 17, 2023

I am very satisfied with the service we get from the dealership for sales and service. Good to do business with. More

by 2weeks327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Matthews GM Center responded

Thank you for your survey !

July 12, 2023

This dealership is awesome, pleasure to deal with always quality work! I have an enclave that they do terrific work with More

by dcinti54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Matthews GM Center responded

Thank you for sharing your experience . Bob Gaeta General Manager Matthews GM Center

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