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Matthews Ford - Service Center

Norwich, NY

4.8
54 Reviews

54 Reviews of Matthews Ford - Service Center

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January 30, 2024

Did a great job on my truck service was great they get it in and out More

by lucasray75211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachael Monday
Jan 30, 2024 -

Matthews Ford responded

Thank you for choosing Matthews to service your truck! We truly appreciate your business and the perfect review!

January 10, 2024

The repair was scheduled for a week but was done in one day. The repair was very well done. Cannot tell it was ever damaged More

by garyteed001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Mendolia
Jan 30, 2024 -

Matthews Ford responded

We're glad to hear our Team got your vehicle looking shiny and new! We appreciate your business and the perfect review!

December 01, 2023

Would be a five star review except I keep getting Carfax emails saying I’m overdue for services that have been completed. Everyone at Matthews has been very professional and a joy to deal with. More

by Elric1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Matthews Ford responded

Thank you for choosing Matthews and the great review! We will look into the Carfax mention and appreciate you letting us know.

November 14, 2023

Body shop is great! The work and details by the techs was perfection! John, the manager, was also great! Professional, communicated great and updated me on progress as h More

by sueeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Nov 15, 2023 -

Matthews Ford responded

We're so glad to hear you had a great experience with our Body Shop! We truly appreciate your business and the great review!

October 26, 2023

Great service in a timely manner with competitive pricing. Professional and courtesy staff. Thank you. More

by bob.hagenbuch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Lindenmuth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Eichler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Mendolia and Mike Grant, Rachael Monday
Oct 30, 2023 -

Matthews Ford responded

Hi Bob- Thank you for choosing Matthews to service your vehicle and the great review!

October 18, 2023

Nice service. Would recommend for others. Should ask before adjusting all the driver settings is the only downside I saw. More

by mcardozo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Grant
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Gordon, Rachael Monday
Oct 24, 2023 -

Matthews Ford responded

Thank you for your business and feedback!

October 10, 2023

Excellent service, got me in earlier than expected and car looks great! Communication was terrific, answered my inquires promptly!! More

by krosa313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Mendolia
Oct 11, 2023 -

Matthews Ford responded

We're so glad to hear our Team took great care of you! We truly appreciate your business and feedback!

September 18, 2023

Very pleased. They did an awesome job on my car. They picked up and dropped off my car and a perfect time frame. They are so patient and very friendly. More

by beverlymiller2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eichler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Tackabury
Oct 02, 2023 -

Matthews Ford responded

We're so glad you had a pleasant experience with us, Beverly! We truly appreciate your business and the perfect review!

September 08, 2023

Great service pick up and return great customer service with Ed and Dan awesome dealership More

by kevinhauptmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Lindenmuth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Eichler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews Ford responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and the great review!

September 08, 2023

Fast and courteous service, Body work on my Ford F250. Looks like a brand new truck. Washed and cleaned before pickup More

by farmerg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jon mendolia
Oct 02, 2023 -

Matthews Ford responded

We're catching up on reviews and are so glad you had a great experience with our Team! Thank you for your business!

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