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Matthews Ford - Service Center

Norwich, NY

4.8
54 Reviews

54 Reviews of Matthews Ford - Service Center

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September 12, 2024

Since Istarted my career in education, all my vehicles have been puchased at Smith/Mathews. Only place to buy from More

by sgdecker15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Lindenmuth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Eichler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachael Monday
Sep 13, 2024 -

Matthews Ford responded

Hi! We’re so glad to hear you have always had a great experience with us! We appreciate your business!

August 14, 2024

Very happy with the repair of my 2024 GMC. High-quality repair in a timely fashion. Would not hesitate to utilize Matthew’s for bodywork in the future. More

by LPIXLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Mendolia
Aug 15, 2024 -

Matthews Ford responded

Hi, Thank you for choosing Matthews Ford for your recent service visit! We appreciate your business and the 5 Star Review!

May 23, 2024

Prompt appointment courteous friendly people excellent service people were professional and polite gave details of service performed More

by melteach13346
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon body shop
May 28, 2024 -

Matthews Ford responded

Hi melteach13346, Thank you for the 5 Star Review and your business!

May 10, 2024

Goes above and beyond for their customers! Service is top notch! Sales people put customers needs first. More

by sheilacooman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachael Monday
May 13, 2024 -

Matthews Ford responded

Hi Sheilacooman, We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

April 30, 2024

John was excellent and kept me informed at all times via through text or calling me on the phone More

by NADINEVANALST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
May 02, 2024 -

Matthews Ford responded

Hi, We’re so glad to hear you had a great experience with John! Thank you for your business and the great review!

March 13, 2024

They are awesome. Very friendly. Highly recommend. I will definitely keep going there. The whole experience was wonderful More

by mitchharrington
Recommend Dealer
Yes
Employees Worked With
Nathan Gordon
Mar 15, 2024 -

Matthews Ford responded

Hi! Thank you for the 5 Star Review and your business!

March 08, 2024

Jonathan was absolutely amazing! He went above and beyond for me! Made my experience seamless! More

by apsa5678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Mendolia
Mar 11, 2024 -

Matthews Ford responded

Hello, We’re so glad to hear you had a great experience with _Jonathan! Thank you for your business and the great review!

March 05, 2024

Service center is very good at working with you to get you in and out with no issues. Staff is very courteous and friendly. More

by njwdreamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachael Monday
Mar 07, 2024 -

Matthews Ford responded

Hi, Thank you for the 5 Star Review and your business!

February 21, 2024

They did a wonderful job repairing our Subaru after a deer ran into our car. Jon and his crew did a great job and our car looked brand new. Our car had been washed before we picked it up, and it looked More

by morg.13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The young lady at the cashier window of the body repair shop and Jon who runs the body shop
Feb 27, 2024 -

Matthews Ford responded

We're glad to hear Jon and our Team took great care of you! We're sorry you hit a deer but, thank you for choosing Matthews for your repair!

February 04, 2024

Very attentive and accommodating! ! A pleasure to deal with! Kind, courteous and knowledgeable. True asset to the dealership! More

by pab1158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Grant, Rachael Monday
Feb 27, 2024 -

Matthews Ford responded

Thank you for the great review and your business!

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