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Matthews Ford - Service Center

Norwich, NY

4.8
54 Reviews

54 Reviews of Matthews Ford - Service Center

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November 01, 2024

Their work was good. ..they just forgot we were waiting to pay the bill...waited probably 1/2 hour or more. More

by JETFIRE103
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Valley was very informative ,listened to our requests, a good salesman.
Nov 20, 2024 -

Matthews Ford responded

We sincerely apologize. Our team has been made aware again that you need to be contacted ASAP. Can you please email us at TellUs@matthewsauto.com and provide us with the best number to reach you, to ensure our records are correct? Your business is important to us.

October 28, 2024

Went above and beyond at repairing my vehicle! Excellent and professional service; easy to work with! More

by BMKIBBE2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Mendolia
Oct 29, 2024 -

Matthews Ford responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

October 26, 2024

Everyone there is so friendly and nice and they do a good job, Thank You. More

by shirleydemott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Matthews Ford responded

Hi Shirley, Thank you for the 5 Star Review and your business!

October 23, 2024

professional and accommodating. They picked up my car from my job and took it to be serviced and left me with a vehicle until they were done with my car. More

by fstimus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachael Monday
Oct 28, 2024 -

Matthews Ford responded

Hi, We're so glad to hear you had a great experience with us! We appreciate your business and the 5 Star Review!

October 21, 2024

Very great service! I would recommend it to anybody. The service was also very fast. More

by brandonl92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Mendolia
Oct 28, 2024 -

Matthews Ford responded

Hi Brandon, Thank you for the 5 Star Review and your business!

October 18, 2024

It was great . car pick up is fantastic .they check out everything to keep my car running well More

by acdcarp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Matthews Ford responded

Hi, Thank you for the 5 Star Review and your business!

October 17, 2024

Good job. Have someone who knows when a light is blown. Was told there was a short in the line to my brake lights. Took it back to the place I bought it at. More

by shellyoneil2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Matthews Ford responded

Hi, We’re so glad to hear you had a great experience with us! We appreciate your business.

October 15, 2024

My wife hit a deer. Matthews Ford made the car look as if brand new. More

by JHSLENTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachael Monday
Oct 28, 2024 -

Matthews Ford responded

Hi, We’re so glad to hear you had a great experience with us! Thank you for the 5 Star Review.

October 07, 2024

These guts are rockstars, always going above and beyond and accommodate MY schedule and needs! Keep up the good work chris m, Daniel and team! More

by tamilynn13460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eichler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Matthews Ford responded

Hi, We're so glad to hear you had a great experience with our team at Matthews Ford! We appreciate your continued business.

September 27, 2024

The whole experience of having our vehicle repaired was excellent from getting the estimate done to the scheduling at our convience and the efficient and high quality workmanship of the repair. More

by COL.KERRYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mendolia
Sep 30, 2024 -

Matthews Ford responded

Hi- We’re so glad to hear you had a great experience with our team! Thank you for your business and the great review!

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