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Matthews Ford - Service Center

Norwich, NY

4.8
62 Reviews

62 Reviews of Matthews Ford - Service Center

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February 07, 2025

Matthews Ford did an awesome job repairing my trunk issues! I was quickly scheduled for the repairs and necessary parts had been ordered. Trunk issues working fine now and looks great! Thank you so muc More

by estherthomsen4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Feb 07, 2025 -

Matthews Ford responded

Hi- We’re so glad to hear you had a great experience with our team! Thank you for your business and the great review!

February 04, 2025

Always pleasant and willing to answer any and all questions. Mike Grant is always helpful. He worked very hard to get a car I wanted and I love it. More

by harrylakin451
Recommend Dealer
Yes
Employees Worked With
Mike Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Matthews Ford responded

Hi Harry- We’re so glad to hear you had a great experience with Mike! Thank you for your business and the great review!

January 29, 2025

Always there for service and help to make sure that you are taking care of. Service is good. More

by michaelgirndt50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Zimmerman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Matthews Ford responded

Hi Michael- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

January 28, 2025

They always get the job done right! I take both my vehicles there. I trust there work and it's done right the first time. I recommend this place! More

by r_kilborn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Lindenmuth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Eichler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Matthews Ford responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

January 25, 2025

the body shop did an excellent job making my car look as if it never had an issue. More

by COUNTYCAR11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Mendolia
Jan 27, 2025 -

Matthews Ford responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

December 28, 2024

Excellent service and job was done in a very timely manner I am very pleased with everything. More

by sjonesy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Matthews Ford responded

Hi-Thank you for the 5 Star Review and your business!

December 27, 2024

Body shop did a terrific job on our Colgate student's Audi. Great communication, completed on time and worked seamlessly with our insurance. Would recommend! More

by AudiOwner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Mendolia
Dec 30, 2024 -

Matthews Ford responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

December 26, 2024

Body shop did an excellent job and the work was completed in a timely manner More

by elesk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan (body shop)
Dec 27, 2024 -

Matthews Ford responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

December 14, 2024

Truck had a front-end misalignment and the passenger door was dented. Shop did a nice job with the door. Matthews Ford Norwich to my home is a 40 minute drive. The ride and steering of the truck was very nic More

by briski1962
Recommend Dealer
Yes
Employees Worked With
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Grant , Rachael Monday
Dec 17, 2024 -

Matthews Ford responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

December 10, 2024

Thank you to all in the body shop for painting my truck box, it looks brand new again! More

by stephalger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Chad in the body shop
Dec 10, 2024 -

Matthews Ford responded

Hi-Thank you for the 5 Star Review and your business!

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