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Matthews Ford - Service Center

Norwich, NY

4.8
54 Reviews

54 Reviews of Matthews Ford - Service Center

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December 14, 2024

Truck had a front-end misalignment and the passenger door was dented. Shop did a nice job with the door. Matthews Ford Norwich to my home is a 40 minute drive. The ride and steering of the truck was very nic More

by briski1962
Recommend Dealer
Yes
Employees Worked With
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Grant , Rachael Monday
Dec 17, 2024 -

Matthews Ford responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

December 10, 2024

Thank you to all in the body shop for painting my truck box, it looks brand new again! More

by stephalger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Chad in the body shop
Dec 10, 2024 -

Matthews Ford responded

Hi-Thank you for the 5 Star Review and your business!

December 09, 2024

Your body shop manager Jon M was vary pleasant, understanding and professional. Big thank you to all involved More

by dafishworks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Mandolia ,
Dec 10, 2024 -

Matthews Ford responded

Hi- We’re so glad to hear you had a great experience with Jon! Thank you for your business and the great review!

December 07, 2024

Dealership makes customers feel welcome wanted and important. Fast and courteous service . Recommend to everyone More

by jdw1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Matthews Ford responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

December 04, 2024

Great experience! !! I’m extremely happy and satisfied with their services!!! Jon Mendolia is an awesome Manager More

by devisi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon mendolia
Dec 05, 2024 -

Matthews Ford responded

Hi- We’re so glad to hear you had a great experience with Jon! Thank you for your business and the great review!

November 29, 2024

They were very helpful. He explained options and everything very well. I would recommend him to everyone. More

by gingerp71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Zimmerman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Devon O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachael Monday, Darby Matthews
Dec 02, 2024 -

Matthews Ford responded

Hi- Thank you for the 5 Star Review and your business!

November 27, 2024

I had an amazing experience with Matthews Ford from my accident and will go back if needed More

by ktctam1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Dec 02, 2024 -

Matthews Ford responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

November 24, 2024

Done in a timely manner and I was advised of progress. Great job with repairs More

by PMILLERF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Matthews Ford responded

Hi-Thank you for the perfect review!

November 12, 2024

Everyone was very nice and helpful. Quality of work done on my car was excellent. The only thing I was surprised about is they didn’t detail the inside of the rental or my car when I pi More

by tat2mama30
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Grant
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Mendolia.
Nov 15, 2024 -

Matthews Ford responded

Hi- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

November 03, 2024

they have been looking after my needs for 20 plus years and all work has been excellent . The staff are very helpful and pleasant. More

by gypfey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Matthews Ford responded

Hi-Thank you for the 5 Star Review and your business!

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