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Matthews Ford

Norwich, NY

Overview
Employees
Reviews
Vehicles
4.9
181 Reviews
Matthews Auto has been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our Customers with the respect they deserve, that's why we are still offering fair, transparent prices. We want to make your visit as comfortable and as safe as possible- whether you're shopping to lease a buy a new vehicle or buy a used vehicle, servicing your current or trading in your old. We offer a clean, comfortable waiting area with charging stations, work stations and free WiFi so you can stay connected to work and home while you're away. We look forward to serving you soon!
Contact Dealership

175 E Main St.

Norwich, NY

13815

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Showing 181 reviews

June 23, 2025

I was very pleased with the customer service. A big thank you to all who helped get my car fixed and back on the road! More

by kelly@chumskyandcollins.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and Jon
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Jun 24, 2025 -

Matthews Ford responded

Hi Kelly- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

June 21, 2025

Purchased car with Ramsey . Process was smooth and painless . Transaction went well . Thank you very much More

by ejamesjpfrog
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Devon O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramseys Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Matthews Ford responded

Hi- We're happy you found Ramsey to be so supportive during your experience here at Matthews Ford. Thank you again for choosing Matthews Ford and we hope to see you again.

June 21, 2025

Everything went smoothly purchasing the Ford F150 Lariat Hybrid Truck. Found it on Fords Web Site and made the deal over the internet and texting. More

by mrpavet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramseys Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Fairbairn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Matthews Ford responded

Hi- Thank you for choosing Matthews Ford for your automotive needs. We are thrilled to hear about your positive experience with our staff. Congratulations on your new vehicle! We appreciate your kind words.

June 01, 2025

Everyone was very helpful and pleasant. I love my Escape. It drives beautifully. It's fun More

by banker44453
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Lindenmuth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kara
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Jun 03, 2025 -

Matthews Ford responded

Hi- We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Happy driving!

June 01, 2025

My partner has had a relationship with this dealership so it was an obvious choice. Mike Grant was great in showing us the truck we wanted and explaining features of a hybrid vs regular gas powered vehicle. More

by luveebug
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2025 -

Matthews Ford responded

Hi- Thank you for sharing your positive experience with us. We are delighted to hear about the smooth transaction and our team's dedication. We appreciate your trust and look forward to serving you again soon!

May 25, 2025

Fast, friendly service. We were targeting a particular vehicle and it was out front, ready for us when we arrived. More

by klang7
Recommend Dealer
Yes
Employees Worked With
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucas Beebe, Devon O'Brien
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May 28, 2025 -

Matthews Ford responded

Hi- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

May 24, 2025

This was my first new vehicle purchase Ramsey made is quick and easy! Thank you Ramsey More

by Sandy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramseys Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2025 -

Matthews Ford responded

Hi Sandy- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

May 23, 2025

Ramsey rent a above and beyond to help me get the truck i was looking for More

by tobimoore993
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramseys Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2025 -

Matthews Ford responded

Hi- Thank you for choosing Matthews Ford for your automotive needs. We are thrilled to hear about your positive experience with Ramseys. Congratulations on your new vehicle! We appreciate your kind words.

May 23, 2025

I was treated great. Mike Grant was wonderful. Answers all my question. Great place to deal with. Thank you More

by ashcraft64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2025 -

Matthews Ford responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 23, 2025

Prompt attention given to our request because what we were looking for was not on dealership lot. More

by ckgillette
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Lindenmuth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2025 -

Matthews Ford responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

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