Matthews-Currie Ford Co.

Brought vehicle in for minor repair. Was charged $604.00. $386 was for labor. Labor included shop supplies (???) of $34.00 when there weren't any shop replies. Was told that the $89.99 "diagnosti $604.00. $386 was for labor. Labor included shop supplies (???) of $34.00 when there weren't any shop replies. Was told that the $89.99 "diagnostic" fee would be waived if the vehicle was fixed there. Oh, no Ms. Nemer tells us that will be tacked onto to the labor fee as well. The part was $140.00. Ms. Nemer told me that the total cost was $560.00 but did not itemize the costs over the phone. Oh, and when I walked in to pay the bill, she FORGOT to tell me that the taxes were "extra" which totaled $39.55. When we called other dealers in the area, they quoted us a price of $300- TOTAL. I called the service manager 3 times and Ms. Nemer but they would not call me back. My son even went there to question the charges and they pretty much told him to get lost. P.S. the service managers get paid a percentage of the repairs. So, the more you pay, the more THEY make!!! Being that I am a woman, they took advantage of me. DO NOT USE THIS DEALER FOR ANYTHING. THEY DO SUCK AND A LOT MORE!!!! More

This company is awful. We bought a used car & paid extra at the time of purchase to get cruise control installed. We made several calls to the salesman to find out when we could bring the car in to have the at the time of purchase to get cruise control installed. We made several calls to the salesman to find out when we could bring the car in to have the cruise control installed and were told that they would call back with an appt and never received a call back. 3MONTHS LATER After several more calls to the salesman and to the manager we finally got it installed only to drive it out of the lot and find that it doesn't work. What the hell is wrong with these people? Taking the car back, getting the cruise control out of it, getting money back. They have lost a customer for ever. I will make sure to mention this story to everyone I know too. This place sucks, bottom line. More