Matthews Chrysler Dodge Jeep Ram - Service Center

WILL NEVER RETURN AS A CUSTOMER. Bought our vehicle from them brand new and have had for over 3 years now. Recently had some issues and took it in as we purchase AS A CUSTOMER. Bought our vehicle from them brand new and have had for over 3 years now. Recently had some issues and took it in as we purchased an extended warranty on it and live close to the dealership. Only thing that needed fixed was the switch on the rear hatch. Simple right, wrong. Collected our deductible and said it was fixed. A few months later same problem. Took in again and they told is it would be ready the following day would look at it first thing that morning. We returned the next day at 5 and it hasn't even been so much as moved from the parking place we left it in so we left to return the following day. They have to order in a part and will be a few days. We go to leave and vehicle won't even start. Mechanic has to come out and jump it. We don't really think anything of it, have never had any prior issues of this nature. We return home and take it back in the following week after the part comes in. We leave it and return 2 days later to pick it up all set they tell us. GUESS WHAT however. Vehicle again will not start, battery is again completely dead, no issues, should not be a problem we are told and it is again jumped, we are charged our deductible yet again and leave to go home. Next morning. AGAIN is dead and we have to jump it in order for my wife to get to work. Later that afternoon she is again stranded in town and I went to jump her again to get home. Dealership called CANNOT BE RELATED TO OTHER ISSUE but we will pick it up and look into it. NEXT DAY after they are supposed to pick it up first thing in morning nobody has called or picked up vehicle THAT WILL NOW NOT KEEP A CHARGE NOR START and after SEVERAL phone calls they finally arrive after 4 to pick vehicle up. MANAGER is called and proceeds to tell me that they will replace the battery even though they couldn't have caused the issue and they WONT CHARGE us for it though. WOW WHAT A NICE GESTURE since it had ABSOLUTELY NO ISSUES PRIOR TO VISITING THEIR SERVICE DEPARTMENT. They now have the audacity to call is almost weekly's since trying to sell us a new vehicle etc. WOULD ABSOLUTELY NOT RECOMMEND THEM FOR ANYTHING WHATSOEVER AND WILL NEVER BE BACK FOR ANYTHING. Handled completely wrong in every way from start to finish More

Left my truck dirty. Spend 2 hours detailing my truck the night before my service visit. When I picked up my truck after the service visit, there were footprints on the fl Spend 2 hours detailing my truck the night before my service visit. When I picked up my truck after the service visit, there were footprints on the floor mats and greasy handprints on the hood. More

Service Center and parts are great! These people are what makes Hometown Dodge, not the owner. Enjoyable doing business with service and parts, they take care of th and parts are great! These people are what makes Hometown Dodge, not the owner. Enjoyable doing business with service and parts, they take care of there customers. More

Very friendly and timely with my oil change .. Very friendly and the new waiting area is very comfortable. Prices is very reasonable they are always very helpful and they do a good check on the veh Very friendly and the new waiting area is very comfortable. Prices is very reasonable they are always very helpful and they do a good check on the vehicle when I bring it in for service More

Recall fix Holly was great from the time I set the appointment to the time the service was done. The parts department was helpful on a part that was needed. Holly was great from the time I set the appointment to the time the service was done. The parts department was helpful on a part that was needed. More

Service Jason and Holly do an excellent job in your service department and the should be commended for their service, thanks for getting us fixed up quickly Jason and Holly do an excellent job in your service department and the should be commended for their service, thanks for getting us fixed up quickly More

The service people are knowledgeable and friendly Highly recommend the service department. They are always there to help. They are knowledgeable and friendly. I really appreciate their hometown se Highly recommend the service department. They are always there to help. They are knowledgeable and friendly. I really appreciate their hometown service. Thank you for always going my above and beyond. More

Professional Easy appointment,no waiting with great and dependable service. Oil change and tire rotation was excellent. Explanation of oil leak was reassuring. Th Easy appointment,no waiting with great and dependable service. Oil change and tire rotation was excellent. Explanation of oil leak was reassuring. Thank you thank youthank you More

Recall service I’ve always gotten really good service there. The employees are always nice and friendly. We have bought our vehicles there for years. I always get g I’ve always gotten really good service there. The employees are always nice and friendly. We have bought our vehicles there for years. I always get good service. More

Completely satisfied Always helpfull and ready to go the extra mile. They always check for safety recalls and campaigns . John even bought our breakfast last trip. They m Always helpfull and ready to go the extra mile. They always check for safety recalls and campaigns . John even bought our breakfast last trip. They make us feel at home and we will purchase another vehicle here. More