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Matthews Chrysler Dodge Jeep Ram of Great Bend - Service Center

Susquehanna, PA

4.7
91 Reviews
Call Service Center (570) 860-2134

91 Reviews of Matthews Chrysler Dodge Jeep Ram of Great Bend - Service Center

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August 12, 2023

They diagnosed the wrong problem from the beginning, so I waited for 3 weeks for a part I didn’t need. Then I brought it in for the problem that actually was wrong! Another backorder … Oh and then I got a lo More

by jgiblin002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Brunette
Report | Print
August 03, 2023

Everything was handled quickly and professionally. Matt Arnold, our Sales Representative, was absolutely wonderful to work with. I would not hesitate to recommend Matt and your dealership to anyone! More

by vickie.crissell
Recommend Dealer
Yes
Employees Worked With
Matt Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi Vickie- We're so glad to hear you had a great experience with Matt! We appreciate your business and the great review!

August 03, 2023

After waiting for warranty to approve the work Matthews got the work done as quickly as possible. Warranty Stella this took over 3 months to approve warranty work More

by kellandsam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Brunette, Zach Benedict
Report | Print
Aug 10, 2023 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

We're sorry it took so long to get the warranty approved but, we're glad to hear that our Team was able to help you quickly! We appreciate your business!

July 20, 2023

George and his team were very friendly and professional. The service on my vehicle was completed in a timely manner and to my satisfaction. Great all around experience! More

by patrick80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Brunette, Zach Benedict
Report | Print
Jul 24, 2023 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi Patrick- We're so glad to hear your experience with Ron was a good one. Thank you for the great review and your business!

July 12, 2023

Friendly people good service usually a good experience servicing my Jeep mostly have a short wait time More

by liscnf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Brunette, Zach Benedict
Report | Print
Jul 20, 2023 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Thanks for choosing Matthews to service your vehicle. We appreciate the review and look forward to serving you again soon!

July 07, 2023

Always attentive every time I go there. Always willing to meet my changing needs. Everyone I have met there is super pleasant. More

by agmg02@hotmail.com
Recommend Dealer
Yes
Employees Worked With
Antonio Poccia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley is 5 stars as well, Brad Fisher
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Jul 10, 2023 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Thanks for choosing Matthews! We appreciate your business and we're always here to help!

June 28, 2023

Dakota installed a brake controller in our truck yesterday. He did an awesome and professional job. It looks like it was always a part of the truck. We are very pleased. He is definitely an asset to More

by pclemo57
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dakota Napoli
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Jul 06, 2023 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Thanks for choosing Matthews! We appreciate your business and we're always here to help!

June 22, 2023

I don't know why but they ignored what I asked them to do during a service. More

by hgpink9
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Zach Benedict
Report | Print
Jun 26, 2023 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Thank you for letting us know about your recent experience. We want to assure you that we are working diligently to find a resolution and apologize that it wasn’t a great experience.

Jun 26, 2023 -

hgpink9 responded

I sure hope so as I have a lengthy service contract that I paid quite a bit of money for and I still have trouble with the front end alignment and while I asked for all the tires to have the pressure equaled up WITHOUT a tire rotation the tech rotated them anyway and lost 1 of the lug nut covers.

June 19, 2023

Everything was fine on time and I as I expected they did a good job More

by lahoda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Jun 26, 2023 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Thanks for choosing Matthews! We appreciate your business and we're always here to help!

June 19, 2023

job well done. Work was done to exceed expectations. i would recommend Matthews to anyone. More

by walkerpauld
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
George Brunette, Zach Benedict
Report | Print
Jun 26, 2023 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Thanks for choosing Matthews to service your vehicle. We appreciate the recommendation and look forward to serving you again soon!

Oct 24, 2023 -

walkerpauld responded

Job well done

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