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Matthews Chrysler Dodge Jeep Ram of Great Bend - Service Center
Susquehanna, PA
98 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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98 Reviews of Matthews Chrysler Dodge Jeep Ram of Great Bend - Service Center
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September 22, 2023
well first i made appt to get car done, it took about 1 2/2 weeks for appt , i also brought paperwork from my mec, that shows i need an oil pump, but also came up was a bulliten about computer update and 2/2 weeks for appt , i also brought paperwork from my mec, that shows i need an oil pump, but also came up was a bulliten about computer update and was told to bring to dealership. so came down on my date, left my car and got a call car was done and needed to make another appt tec wanted to do further investigation, so made another appt , came down left car got call next morning it needed oil pump but have to make another appt, by this time I am fed up with the service, I have to drive 1/2 hr. back and forth each way and get a ride, so I said no I will get fixed at my home then got hit with a 134 dollar bill. for nothing really. I will never recommend your business. I was never in my life so disappointed, More
by ACKID52
Verified CustomerEmployees Worked With
the service dept
September 13, 2023
I like Tyler in sales, He’s down to earth and not pushy when it comes to buying cars. He’s just great. The service department is awesome too. They take good care of your vehicle and keep you informed. when it comes to buying cars. He’s just great. The service department is awesome too. They take good care of your vehicle and keep you informed. More
by gennlynn_77
Employees Worked With
Tyler Hosier
August 16, 2023
Great service friendly always ready to help wish there were more companies like this great job were more companies like this great job More
by vaiello1966
August 15, 2023
Employees should have knowledge of the rewards program and the customer’s benefits.. Came in for an oil change and forgot to ask for a tire rotation. That should be a standard practice when a customers pa and the customer’s benefits.. Came in for an oil change and forgot to ask for a tire rotation. That should be a standard practice when a customers pays for the rewards program. More
by sarah
Employees Worked With
N/a
August 12, 2023
They diagnosed the wrong problem from the beginning, so I waited for 3 weeks for a part I didn’t need. Then I brought it in for the problem that actually was wrong! Another backorder … Oh and then I got a lo waited for 3 weeks for a part I didn’t need. Then I brought it in for the problem that actually was wrong! Another backorder … Oh and then I got a loaner vehicle for a day, because it was fixed in a day!!! A month and a week narrowing cars…. I was like a hot potato nobody wanted to deal with me…… Most likely my last service from Matthews!!! More
by jgiblin002
Employees Worked With
George Brunette
August 03, 2023
Everything was handled quickly and professionally. Matt Arnold, our Sales Representative, was absolutely wonderful to work with. I would not hesitate to recommend Matt and your dealership to anyone! Matt Arnold, our Sales Representative, was absolutely wonderful to work with. I would not hesitate to recommend Matt and your dealership to anyone! Great job!! More
by vickie.crissell
Employees Worked With
Matt Arnold
August 03, 2023
After waiting for warranty to approve the work Matthews got the work done as quickly as possible. Warranty Stella this took over 3 months to approve warranty work got the work done as quickly as possible. Warranty Stella this took over 3 months to approve warranty work More
by kellandsam
Employees Worked With
George Brunette, Zach Benedict
