Matt Castrucci Honda

I went in wanting a 2022 Civic. They had none on lot so they tried to convince me to buy a 2020 used. They wanted me to pay msrp of a new for the used car. I inquired about about or They had none on lot so they tried to convince me to buy a 2020 used. They wanted me to pay msrp of a new for the used car. I inquired about about ordering a new and they would only sell it well above msrp. Left and drove south to another dealership where I purchased the car and their policy is to never sell above msrp. Ended up buying a 2nd used Civic for my daughter as well. Lost business and service on 2 cars. Worst customer service ever!!!!! More

Beware of upcharging. They " have to pay for new building" and "all their cars are being purchased by outsiders" so they upcharge us This is what I was told They " have to pay for new building" and "all their cars are being purchased by outsiders" so they upcharge us This is what I was told More

Went to purchase a Honda Pilot, talked to salesman, drove car ready to buy until I was made aware of "their" market upcharge of 3500.00 OVER msrp. Claimed they wouldn't deal away from that upcharge as it was car ready to buy until I was made aware of "their" market upcharge of 3500.00 OVER msrp. Claimed they wouldn't deal away from that upcharge as it was put on by the sales manager. We left and went to an honest dealer. More

Went in to look at a new Odyssey. The rudest new sales staff I have ever encountered. Avoid at all costs and if you have to go, stay away from Cindy. Go support one of the other local dealers. staff I have ever encountered. Avoid at all costs and if you have to go, stay away from Cindy. Go support one of the other local dealers. More

Experience with salesman was horrible. Would describe what competitor was offering and he would reply, "then buy there." Salesman made a counter-offer and told us to go home and think about it and call b what competitor was offering and he would reply, "then buy there." Salesman made a counter-offer and told us to go home and think about it and call back the next day. Called back the next day and the offer was pulled completely! Asked to speak to the manager and was told he'd have to call me back and he never called us back. Went to there competitor, Germain Honda, and the service was polar opposite. Found a car and the customer service and experience was remarkable. More

Bad Service I took my Odyssey for inspection before I go on long road trip. They wanted me to drop my van for full day on Tuesday (2/5/19) 7:30 am so I decided to I took my Odyssey for inspection before I go on long road trip. They wanted me to drop my van for full day on Tuesday (2/5/19) 7:30 am so I decided to drop off my van on Monday (2/5/19) in the evening so that I dont miss my early morning appointment. The guy who received my van (Nick) took my keys and gave me small paper to sign and told me they will call me when they are done inspection next day. I get call from Jim on Tuesday and he said he hooked up computer and dont see any major problems but he recommended me to replace the timing belt, water heater and cabin filter, brake fluid and put clamp to catalytic converter to stop the minor rattling noise and I said OK. Wednesday morning someone left voice mail and said my van is ready so I went that evening to get my Van and went to cashier, she charged me $1609 for the work they done to my van. She asked me to go to service desk and get my van key so I went there and waited for a while before the guy(Matt) gave me the key for my van, again no inspection before in or out my van from inside or outside. So I went inside my van and started and drove home. I was hearing minor noise coming out from left side of the van which was not there when I took my van over there then I noticed at my driveway that front right corner of the body was seperated like its coming out. I called the matter castrucci service dept right away and explain her the situation and she (Tori) said, service manager is gone for the day and they close at six, she took my name and number and said I will have one of the manager call you before they close. I waited and waited and nobody called so I called next day morning again (2/7/19) and I get the service manager (John) voice mail so I left the message and he called me back late afternoon and said bring your van on Friday (2/8/19) at 1 pm. So I went there and the service desk guy(Matt) asked me why I am there and I explained him the reason and said I have an appointment with service manager(John) at 1 , he took my van and key and said ok, have seat in waiting area and john will come and get you in 5-10 minutes. I waited for 40 minutes and nobody showed up so I went back to service desk again and told Same guy who took my van that I have been waiting here for 40 minutes for your service manager and you told me it will be 5-10 minutes, he was avoiding me again but he realized that I know someone is sitting in the backroom eating so he goes and get this guy and introduce me with him as a service manager who was still some food in his mouth and trying to clean his face with his hand while still chewing his food. I explained him again. He said let's go outside and see what's wrong with the van so I did. He took little test drive and first declined accept the noise coming out from the van then said it could be air getting in from somewhere and that's why I am having this noise then may be this and that. Then I brought his attention to damage to the front part of the van which was not there when left my van there 3 days ago and I asked him to check the camera if my van has any damage when I brought to your dealership, he said pretty rudely we don't have any camera over here but I insisted my van didnt have this damage before when I dropped it off on Monday. Then he asked his tech to come out and look and he took the test drive and told me this is a normal noise and they dont see any issues and they took my van inside the shop and lifted up and told me see this is all coming out and we did this this ...and I got i have this van for more than 10 days and I know how smooth it runs and there was no damage to it so something happened to my van over here in last 3 days but he rudely declined or offered me anything to take care of this situation, instead he kicked me from the shop and gave me my van and told me " I am out of luck" and he can't help me and my answer was i have my concience and you have yours and this is your call not mine but I was really pissed after spending $1600, at matt castrucci and my van runs not any better plus the body damage to my van, what bad service! I am thinking to fix the damage and send the bill to matter castrucci and if they don't pay then I get the legal help or maybe be go to media and see if they can give me some suggestions what to do next. I suggest to call of you if you go this dealership for repair or anything, dont leave your vehicle over there for overnight and if you do then make sure take the pictures of your vehicle completely so that if they try to play game with you, you have a evidence to show. Thx More

rattle in new 2018 Honda Touring fixed the right way I want to say thanks to Jim and Matt in the Honda service department for all of the effort that you went to to help find the rattle in my new car. Th I want to say thanks to Jim and Matt in the Honda service department for all of the effort that you went to to help find the rattle in my new car. They were persistent on this chore with finding the solution and not just saying tough luck. My new car was in the shop for a couple of days and they lent me a car while the problem was worked on. I believe they and the mechanic went all out to make sure I was satisfied and if I owned Matt Castrucci I would give them a bonus for the efforts that they went to to make sure my car was fixed and fixed properly. I have purchased 8 Honda's over the years from them and this is the reason why. THEY CARE ABOUT YOU AND YOUR CAR !! Thanks again for your help. J. R. More

Service Department Provides No Service We were long time customers of Matt Castrucci and had been satisfied until the last year. It is impossible to get a service appointment if you need i We were long time customers of Matt Castrucci and had been satisfied until the last year. It is impossible to get a service appointment if you need it and the do not care about customers - even loyal ones. Asked them to call me back and still nothing a week later. We went to Germain Honda in Beavercreek and were very pleased. More