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2,989 Reviews of Matt Burne Honda - Service Center
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August 22, 2018
Done on time and at the price quoted They always do quality work. The price is always right and the work is done on time. The waiting room is bright and comfortable, with plenty to read t They always do quality work. The price is always right and the work is done on time. The waiting room is bright and comfortable, with plenty to read to help pass the time. More
by JKERRIGAN219
Verified CustomerEmployees Worked With
No service people listed.
August 22, 2018
Matt Burne Continues to Be the Best I have driven Hondas since 1984 and have logged over 1,2 million miles driving them. The cars themselves will last darn near forever with regular ser I have driven Hondas since 1984 and have logged over 1,2 million miles driving them. The cars themselves will last darn near forever with regular service. But I have found Matt Burne to be front and center in making sure that the service is done correctly, on-time, and convenient to fit my schedule (which can be crazy at times). The service advisers are friendly, courteous and knowledgeable and go out of their way to keep you informed of what they're doing and why to keep your car where it belongs - on the road. Also, from what I have seen, the staffing in the service department - at least the people that I come in contact with - are the same ones that I have dealt with for the last 11 years (which cannot be said for many dealerships that I have dealt with in the past). As someone who has had Toyotas and GM cars before switching to Honda, I say without a doubt: buy a Honda for the long-haul - and you can't do better than buying it and servicing it at Matt Burne Honda in Scranton. More
by DZPLUS11
Employees Worked With
Egon and Jack (service)
August 22, 2018
Always a great experience. I have been coming here for years and I would recommend it to anyone. I have worked with several of the staff here, but Egon is the person that I wor I have been coming here for years and I would recommend it to anyone. I have worked with several of the staff here, but Egon is the person that I work with the most. He goes above and beyond for me. I really appreciate how he takes care of me and my family. More
by ERNIE.SCHULTZ
Employees Worked With
Egon
August 22, 2018
HONDA SERVICE THEIR THE BEST THE SERVICE WAS FAST AND EVERYTHING WAS DONE VERY WELL I HAVE ALL MY WORK DONE AT MATT BURNE HONDA AND IVE ALWAYS BEEN HAPPY WITH THEIR THE BEST THE SERVICE WAS FAST AND EVERYTHING WAS DONE VERY WELL I HAVE ALL MY WORK DONE AT MATT BURNE HONDA AND IVE ALWAYS BEEN HAPPY WITH THEIR SERVICE More
by GHSINIBALDI
August 22, 2018
Great service Fantastic service team and crew,work was done in a timely manner and was performed exceptionally well.All of my concerns and needs were fully taken ca Fantastic service team and crew,work was done in a timely manner and was performed exceptionally well.All of my concerns and needs were fully taken care of. More
by DOVJAK
Employees Worked With
Jack Munley
August 22, 2018
Always accommodating Always gets the job done and on time. Service department is great at getting back to me on time. Pricing is fair and employees are friendly. Always gets the job done and on time. Service department is great at getting back to me on time. Pricing is fair and employees are friendly. More
by BHUGHES213
August 22, 2018
1ST INSPECTION I am leasing a Civic and this was my 1st inspection. I was out within 45 min. It took 2 weeks for the appointment but it was fast so I could get to wo I am leasing a Civic and this was my 1st inspection. I was out within 45 min. It took 2 weeks for the appointment but it was fast so I could get to work. More
by DTHOMAS214
Employees Worked With
July 14, 2018
Great car, horrible dealership The first issue I had was trying to cancel an extended warranty. The warranty had a 30 cancellation period. I contacted the finance director to cancel The first issue I had was trying to cancel an extended warranty. The warranty had a 30 cancellation period. I contacted the finance director to cancel. Long story short, over a week later the warranty company had to process the cancellation because the dealership did not do it. The next issue was with service. I had a wheel bearing that was bad. When I called to schedule my service the guy was rude telling me he highly doubted a wheel bearing would need to be replaced so soon. I had an appointment on July 3rd to get it checked out. I dropped the car off at 8 am. At 1:15 I had not heard anything so I called. I was told they were still looking at the car. At 3:30 I called again. I was told it was just finished. It was a bearing but they didn't have the part so I would need to come back! I was told the repair would take a half a day. Then when I said I would need a loaner I was told that's not usually possible. I argued that and then someone else stepped in and said they would work it out so I could get one. The next day I was called to see how my experience was. When I gave my negative feedback the woman apologized and said Jack Munley would be calling me the next day. No one called me back. When the part came in and I called to schedule and asked for a loaner I was told the repair would take 40 minutes and they could do it on a Saturday. I brought it in at 9:00. I am writing this as I sit in the waiting room. It is 10:51. When I checked 20 minutes ago I was told the person who scheduled me was wrong and the repair takes at least 2 hours. This is no way to treat customers. I regret buying my car here. I will never come back here for anything. More
by Agk
March 03, 2018
fine no issues. have not used the service dept for other than recalls on my honda civics 06 and 09 . do not have any complaints work was done most satisfactorily. have not used the service dept for other than recalls on my honda civics 06 and 09 . do not have any complaints work was done most satisfactorily. More
by Thomas Manley
May 05, 2017
Excellent They always go above and beyond to help me with my problem. They are very friendly and helpful. The waiting room is very neat and clean. They always go above and beyond to help me with my problem. They are very friendly and helpful. The waiting room is very neat and clean. More
by Sandilynn
Employees Worked With
Egon
