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Matt Bowers Nissan of South Mississippi - Service Center

D'Iberville, MS

4.6
901 Reviews

901 Reviews of Matt Bowers Nissan of South Mississippi - Service Center

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March 25, 2021

The process of me getting my vehicle fix was very easy. The lady that helped me in the service department was very helpful and polite. Thanks!!!!!! More

by BJTENNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Eberly
Apr 27, 2021 -

Matt Bowers Nissan of South Mississippi responded

Thank you for sharing your service experience with us. We appreciate your kind words about our team! Ray Brandt Auto Group #WeMakeItEasy

March 24, 2021

Pleasant, Peaceful, Nice, Respectful, Generous, Caring, Kind, Clean, Understanding, Concern, Helpful, Smiling Faces, Welcoming, Thankful, Neat, Offering, Giving, Explanatory, Good, Great, Dependable, Relia More

by ANITAJAMES1021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Pitts
May 11, 2021 -

Matt Bowers Nissan of South Mississippi responded

Thank you for the great review. We appreciate all your kind words about our team! Ray Brandt Auto Group #WeMakeItEasy

March 24, 2021

Quick appointment times. Honest job performed and inspection of vehicle is fairly thorough. Waiting area is comfortable. Pricing is reasonable in most tasks they perform. More

by TARZAN.TREADWAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Pitts, Shannon Eberly
May 11, 2021 -

Matt Bowers Nissan of South Mississippi responded

Thank you for sharing your service experience with us. We appreciate your kind words! Ray Brandt Auto Group #WeMakeItEasy

March 24, 2021

Shannon I always very nice and helpful when I bring my vehicle for service. I never have an issue with scheduling an appointment. My car is ready within a reasonable time frame. More

by Mallory.mccardle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Eberly
May 11, 2021 -

Matt Bowers Nissan of South Mississippi responded

Thank you for sharing your service experience with us. We are glad to hear that Shannon is able to take great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

March 23, 2021

The service group there did a great job getting us scheduled in and squared away. They are a great group and very helpful as always. More

by MARKYJS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Pitts, Shannon Eberly
May 11, 2021 -

Matt Bowers Nissan of South Mississippi responded

Thank you for the great review. We appreciate your kind words about our team! Ray Brandt Auto Group #WeMakeItEasy

March 23, 2021

They have a friendly and courteous staff. Brian and Shannon are always great to work with. The facility is beautiful with two nice quiet waiting areas More

by RCPOTTS65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Pitts, Shannon Eberly
May 11, 2021 -

Matt Bowers Nissan of South Mississippi responded

Thank you for sharing your service experience with us. We are glad to hear that Brian and Shannon were able to make your visit an easy one! Ray Brandt Auto Group #WeMakeItEasy

March 22, 2021

Took my car in for an oil change and the service was excellent, as always. Everyone from the service manager who checked me in to the mechanic who returned the car were friendly and helpful. More

by MPPD_19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Pitts, Shannon Eberly
May 11, 2021 -

Matt Bowers Nissan of South Mississippi responded

Thank you for sharing your service experience with us. We appreciate your kind words! Ray Brandt Auto Group #WeMakeItEasy

March 18, 2021

loaner vehicle turned out to be a rental $40 a day for warranty work you shouldn't have to rent a vehicle for warranty work More

by KYLEHYATT81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Pitts, Shannon Eberly
Apr 14, 2021 -

Matt Bowers Nissan of South Mississippi responded

Hello, My name is Cheyenne and I am the Owner Loyalty Manager at Ray Brandt Nissan. I very much apologize for what had happened when you brought your vehicle in. I did speak with service to get a little more information and find out what happened. I was informed that the rental was billed under another line instead of on the warranty work line. Therefore, your rental should have been covered. Now, I obviously can not go back and change what had happened that day. However, I can offer you two way to fix this. My first option is that I can offer you a refund of the $40. The second option is putting a $40 credit on your account to use for your next oil change visit. I know this may not resolve everything, especially the feeling you may have towards our dealership at this time. However, my position here is to make everything as smooth and exceptional as possible for you as our customer. Of course I would love to have you return to our dealership. I am leaving the choice up to you on whether you would like to do a refund or a credit. Please reach out to me by phone or email (all attached below) that way we can further discuss this. Cheyenne Godwin Owner Loyalty Manager 228-220-0800 ext. 1181 cheyenne.godwin@nissanofsm.com

March 17, 2021

Service checked out my vehicle, it was nice to to receive a huge bill. I was worried sick. I just new my bill would be hundreds. Thankful. More

by Nudiva37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Eberly
May 11, 2021 -

Matt Bowers Nissan of South Mississippi responded

Thank you for sharing your service experience with us! Ray Brandt Auto Group #WeMakeItEasy

March 17, 2021

Fast service and friendly staff. My schedule is hectic and I never had time to schedule appointments. They always work with me. Good experience as always. More

by LAKENDRAA.BREWER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Pitts, Shannon Eberly
May 11, 2021 -

Matt Bowers Nissan of South Mississippi responded

Thank you for the great review. We are glad to hear that our team is able to take great care of you during your visits! Ray Brandt Auto Group #WeMakeItEasy

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