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Matt Bowers Nissan of South Mississippi - Service Center

D'Iberville, MS

4.6
901 Reviews
Call Service Center (228) 220-0800

901 Reviews of Matt Bowers Nissan of South Mississippi - Service Center

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February 07, 2022

Didn't fix a leak the first time and had a major problem less than 6 months after asking them to please check everything, feel like I paind a premium for terible service. The staff is great as is the facili More

by REDLIONRANCH9855
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shannon Eberly, Ashley Feo
Report | Print
Feb 07, 2022 -

Matt Bowers Nissan of South Mississippi responded

Thank you for sharing your service experience with us. I truly apologize that you had a bad experience. So that I could properly address this issue, I looked into what services you had done six months ago and again recently. According to what I was able to find, your vehicle, a 2005 Maxima, had very low mileage, which would suggest that the vehicle was not driven often. When a vehicle is not driven, and sits through fluctuation of temperatures due to weather, multiple issues can occur to the seals and moveable parts that may not be immediately apparent. There was no maintenance history available prior to bringing it here. I see on your initial visit there was extensive work done with the tires, brakes, rotors, cooling system, cv axle and the coolant fans. These are all things that were readily apparent during the inspection. Upon your next visit, approximately 6 months later, I noted that the vehicle once again had only been driven approximately 300 miles, which again suggests that it sat through a variety of weather changes, which would create even greater wear on seals and moveable parts. Unfortunately, many of the items that were addressed on your second visit, the serpentine belt, battery, hood supports, valve covers, and valve gaskets, may not have been visible on your first visit. Many of these items are rubberized parts that may not immediately show wear until the vehicle is driven regularly. Again, I do truly apologize that your experience with us was less than favorable. I do hope that by further explaining what occurs when a vehicle is not operated on a regular basis will help you to better understand that it was not our intention to provide poor service. Sincerely, Kimberly Lancaster Owner Loyalty Manager Ray Brandt Nissan of South Mississippi (228) 220-0800 Ext 1181 kimberly.lancaster@raybrandtautogroup.com

February 07, 2022

I always feel like I get the best service here. Shannon is smart, friendly, and patient. She takes time to explain everything. The technicians are very neat and I always get my vehicle back cleaner and bet More

by HappyCamper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McQuillan, Shannon Eberly, Ashley Feo
Report | Print
Feb 07, 2022 -

Matt Bowers Nissan of South Mississippi responded

Thank you for sharing your service experience with us. We are glad to hear that Shannon and our team were able to take great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

Feb 07, 2022 -

Matt Bowers Nissan of South Mississippi responded

Thank you so much for sharing your experience with us. We are so glad to hear that Shannon and Michael took great care of you during your visit! We strive to provide 100% satisfaction. Shannon and Michael are a wealth of knowledge and experience, and we are happy to have them as part of our team. Thank you again and we look forward to your next visit! Ray Brandt Auto Group #WeMakeItEasy

February 07, 2022

Best service department on the coast. Had my truck diagnosed and completed a comprehensive repair in a very reasonable time. More

by conrmitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All mechanics , Shannon Eberly, John Turk, Ashley Feo, Kimberly Lancaster
Report | Print
Feb 07, 2022 -

Matt Bowers Nissan of South Mississippi responded

Thank you for sharing your service experience with us. We are so glad to hear that our team was able to take great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

February 07, 2022

The dealership is welcoming and very friendly and helpful. They offer positive services and honest feedback on your vehicle! More

by BRENTSHIDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Eberly
Report | Print
Feb 08, 2022 -

Matt Bowers Nissan of South Mississippi responded

Thank you for sharing your service experience with us. We are so glad to hear that our team was able to take great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

February 02, 2022

Service on my car was super. I did however experience an issue with the customer service folks. On Saturday morning beginning at 8:00 am I called to make this appointment. Girl who answered said someone wo More

by WHODATGAMEPLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Lancaster
Report | Print
Feb 02, 2022 -

Matt Bowers Nissan of South Mississippi responded

Thank you for sharing your service experience with us. We are so glad to hear that our team was able to take great care of you and your vehicle during your visit! I do apologize for the inconvenience of not getting a return call and the need to continually call back. I'm not sure as to the circumstances as to why no one returned your call, but that truly does not normally occur. We truly do appreciate your feedback and will strive to make sure that this does not happen again. 100% satisfaction is our goal. Ray Brandt Auto Group #WeMakeItEasy

February 02, 2022

I love Ashley at desk. She is amazing. Every one was great with my moms car More

by HDELESBORE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Eberly, Ashley Feo
Report | Print
Feb 02, 2022 -

Matt Bowers Nissan of South Mississippi responded

Thank you for sharing your service experience with us. We are so glad to hear that Ashley and the rest of our team were able to take great care of you and your moms vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

January 31, 2022

Very friendly. Great service. Definitely recommend. They are very helpful and get all your needs More

by LINDA182017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Eberly
Report | Print
Jan 31, 2022 -

Matt Bowers Nissan of South Mississippi responded

Thank you for sharing your service experience with us. We are glad to hear that our team was able to take great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

January 31, 2022

It’s so refreshing to have staff that really cares and tries to help you out instead of sticking you with an outrageously high bill. More

by Alley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Eberly
Report | Print
Jan 31, 2022 -

Matt Bowers Nissan of South Mississippi responded

Thank you for sharing your service experience with us. We are glad to hear that our team was able to take great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

January 31, 2022

Friendly staff, clean waiting areas. Staff was very helpful and recommended best price for cracked windshield More

by LMFERRILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Feo
Report | Print
Jan 31, 2022 -

Matt Bowers Nissan of South Mississippi responded

Thank you for sharing your service experience with us. We are glad to hear that our team was able to take great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

January 28, 2022

Service department is great. Very knowledgeable about their jobs. Highly recommend. I will go back when my vehicle needs service again. More

by SHELLY6516@att.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Eberly, Ashley Feo
Report | Print
Jan 31, 2022 -

Matt Bowers Nissan of South Mississippi responded

Thank you for sharing your service experience with us. We are glad to hear that our team was able to take great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

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