Matt Bowers Infiniti Metairie

1st Time Experience My schedule is extremely hectic. I set-up an appointment for service. Ryan kept me in the loop, always professional and efficient! When I arrived w My schedule is extremely hectic. I set-up an appointment for service. Ryan kept me in the loop, always professional and efficient! When I arrived with my car, he addressed my needs quickly, walked me to the lounge and kept me updated on the status of my vehicle. I ended up leaving with a loaner that day. Ryan stayed in contact with me. Upon my return, he got me back on the road quickly! He even followed up with a call to make sure everything was going well with the car. This was my first experience with Ray Brandt Infiniti and I was extremely impressed with the process. I trust you to take care of all of my Infiniti needs! Thanks for an awesome experience! More

Infiniti Service My service experience was great from the time that I called and made the appointment until the time the service was completed on my vehicle. My service experience was great from the time that I called and made the appointment until the time the service was completed on my vehicle. More

Much needed repair Very happy with quality of customer service as well as over all service & highly recommended Ray Bryant sales & service. Will definitely look to these Very happy with quality of customer service as well as over all service & highly recommended Ray Bryant sales & service. Will definitely look to these guys when ready to purchase my next vehicle More

Very misleading service advisors I brought my vehicle to be diagnosed because of the headlights not working properly. I was NOT charged a $150 diagnostic fee. The service advisor told I brought my vehicle to be diagnosed because of the headlights not working properly. I was NOT charged a $150 diagnostic fee. The service advisor told me that, "I'd be better off buying the headlight assembly online, because you're looking at over $1000." That's exactly what I did. Then, fast forward a few months later, I brought my vehicle in for a weird noise near the tire, the same advisor told me that from now on, I'll be charged $150 for all diagnosis given at the dealership, because they don't want people going out and finding a cheaper deal. I understand that and I get that, but HE'S THE IDIOT THAT SUGGESTED I DO THAT IN THE FIRST PLACE! He was misleading. Now, I don't ever want to deal with an Infiniti dealership. And I've had great experiences from Ray Brandt in the past, I've bought 2 vehicles from Ray Brandt, but this service advisor left a bad taste in my mouth. We trust our Service Advisors to give us the best information to keep our vehicles running great and to gives us a great value as well. I would continue going to Ray Brandt Infiniti, regardless of the price of my service if my advisor wouldn't have referred me to go online and not AUTOMATICALLY charge for service diagnosis. I've paid almost a thousand dollars before this foolishness. I rather pay where I know the work is guaranteed to be right, but not at the expense of being considered untrustworthy, unjustly. More

Annie in service is the BEST! I will never own any other kind of car but an Infiniti because of the service I receive every single time I need anything. Annie in Service knows my c I will never own any other kind of car but an Infiniti because of the service I receive every single time I need anything. Annie in Service knows my car and keeps up with what I need and when I need it. She is the absolute best! More

Excellent service and knowledgeable staff. I experienced positive feedback from the staff and courteous interactions. The work was completed in a time manner. The technician explained everythin I experienced positive feedback from the staff and courteous interactions. The work was completed in a time manner. The technician explained everything to me in terminology that was easy for me to understand. More

Best service ever The service center at ray Brandt Infiniti is always excellent. David is so helpful and always responsive to calls and gives plenty of information. I d The service center at ray Brandt Infiniti is always excellent. David is so helpful and always responsive to calls and gives plenty of information. I don’t take my car anywhere else! More

Great service!! Javier was excellent and great customer service.was very helpful and very attentive.ride to the mall was great as i waited for my car. Javier was excellent and great customer service.was very helpful and very attentive.ride to the mall was great as i waited for my car. More

Service was very good Service people were courteous and helpful.They took care of what I needed in a quick and efficient manner.Service met my expectations;have had good ex Service people were courteous and helpful.They took care of what I needed in a quick and efficient manner.Service met my expectations;have had good experiences in the past. More

Great experience Everyone is always helpful and nice to work with. Waiting area is very comfortable and pleasant. Ryan is alway accommodating and helpful even when I Everyone is always helpful and nice to work with. Waiting area is very comfortable and pleasant. Ryan is alway accommodating and helpful even when I don’t have an appointment More