Matt Bowers Chevrolet Slidell

Horrendous customer service. I purchased wrap and GAP. Before I moved states away I tried to have my tires serviced, but when i called, they said they "didnt do that". A few months ago I tried contacting Before I moved states away I tried to have my tires serviced, but when i called, they said they "didnt do that". A few months ago I tried contacting the salesman who had recently sent me an email saying he had taken over my account and to let him know if he needed anything. I wanted information on my wrap policy because I couldn't find the paperwork Again, several calls and emails later I never got a response. The next day I called the dealership a bunch of times between 5 and 8 and all of their lines were down. It was impossible to get through. My car was recently totaled as well. Dealing with their GAP company was easy and the customer service was great, but when it came time to contact the dealership and cancel my warranty? Surprise, no response to two voicemails and an email. Thankfully the policy holder was able to go over their head. Cancelling the warranty was the last thing I needed to do for my settlement to go through and God knows how long I would be waiting on them especially being several states away now. Good thing I wasn't interested in buying another car from them at this point anyway. Someone else will be getting the money from my next car purchase. If you do buy from here, DO NOT GET THE WARRANTY. It is like pulling teeth if you need anything done. They're just interested in the money you can put in their pocket. More

Our Salesman, Michael Williams did an excellent job locating the 2021 Chevrolet Blazer Redline Edition that we were looking for. He has a very friendly, positive, and helpful attitude that other sales locating the 2021 Chevrolet Blazer Redline Edition that we were looking for. He has a very friendly, positive, and helpful attitude that other sales personnel can learn from. We are extremely happy with our new vehicle and would recommend anyone to visit Matt Bowers Chevrolet for a positive car shopping experience! More

I was treated nicely and respectfully. Great selection. Great atmosphere. Michael Williams is professional an polite. Although we did not make a deal today, I will be back in the future. Great atmosphere. Michael Williams is professional an polite. Although we did not make a deal today, I will be back in the future. More

Very disappointed and wouldn't recommend Very disappointed would put it lightly. My experience from the start has been trying at best. After spending hours at the dealership to purchase the Very disappointed would put it lightly. My experience from the start has been trying at best. After spending hours at the dealership to purchase the car and pay for it in full you'd think they would be jumping to make you feel satisfied. To start we purchased the car at the end of the day and said we would be in the next day to pay off the balance and pick up the car. I had called them the next day and said when we would be in and when I arrived the car was still dirty and not cleaned. I ended up having to sit around for over an hour waiting for them to clean the car and it took the sales rep I had going out and vacuuming it and not much else was done. It showed that communication was not a priority there. Then they send off my registration information to my DMV twice, it was returned to them because it went to the wrong location. The second time it has been lost in delivery. Now all new original paperwork is needed and I feel like they are not willing to take care of it. I understand that we are in the middle of a pandemic and xxxx happens unfortunately I don't think they do. Since this delay my insurance company is dropped this vehicle since it is not registered and I cannot drive it. I have called multiple times and no return call. It feels that they don't care about you after the sale and all they want was your money. I would not recommend them, since my experience has been so poor with them I would have to say go somewhere else. A little good will from the start would have gone a long way but their actions has shown they don't care about their customers. More

Worse Experience Ever Purchased a Used Tahoe from their big inventory of 2019 4wd Suburbans and Tahoe's they just acquired. We worked out a price and trade for my wife's p Purchased a Used Tahoe from their big inventory of 2019 4wd Suburbans and Tahoe's they just acquired. We worked out a price and trade for my wife's pilot on Saturday 5/16/20. They said we would like to do the paperwork now as the car may be gone if we didn't act, but the car would be delivered within the next couple of days. They said via verbal that if the car came in and I didn't approve they would tear up the paper work. When I finished the paper work I asked for a copy, they said it would not be necessary since the vehicle would be in by Monday. The car didn't show up for two weeks until 5/30/20. I was promised every few days that it would be in the next day. My salesman did his best. He told me the general manager would call me to tell me what was going on. The general manager never called during my 2 week wait. I also requested my paperwork again during the two week period leaving a message for the Finance manger and having my salesman forward him my email request since the car was not showing up. I had concerns I was liable for insurance without even having a car. I was never given the paperwork. Terrible buying experience. Upon picking up the car on Saturday 5/30/20 4PM. The car had been inspected through service but not detailed and cleaned for receipt. To save a trip back to Slidell, we asked if we could take the car home and have Matt Bowers Metairie closer to our home detail and clean the car. Slidell agreed and said they would contact Jodi the Metiarie general manager to ensure we would be serviced. My wife on Monday 6/1 brought the car told Metiarie about Jodi their GM agreeing to detail the car. My salesman from Slidell also said he texted Jodi upon my wife's arrival and that she would be taken care of. They kept it for a half a day, when she came home she noticed the inside had been untouched. They still had french fries and food in the doors/console cracks, the leather had the same smudges and dirt on it as before when looking in the back etc. Seems they just ran it through the car wash. I called Matt Bowers Metairie, they acted as if they didn't know anything about having to do the detail, which was a lie. They said they thought they just had to wash it. I believe Metairie Matt Bowers didn't want to clean/prep a car already sold from Slidell, but I assume Slidell would have reimbursed them for the detail since it's the same company. Metairie offered for us to bring the car back for a detail. I declined since I would have to waste another day and did not trust it would ever be cleaned, and Slidell offered to buy a tank of gas, which by the way when we took the Tahoe off the lot it only had a quarter tank of gas. A simple gesture from one of the dealerships to come pick up the car, and have it detailed and gassed up like it should have been from the start would have been nice. This is the 10th car I buy in my life, and this was the worse experience I had in the past 20 years. More

Great Timing I was in the market to buy a new vehicle. Looked on line and began a chat. From there, I was texted with an appointment for 7:15 p.m. I was given M I was in the market to buy a new vehicle. Looked on line and began a chat. From there, I was texted with an appointment for 7:15 p.m. I was given Marshall Keelen as my salesman. I picked out a vehicle before 8 p.m. and purchased it that night. Excellent service from Marshall and the finance officer. More

Without going into every detail of the day, I can safely say that this was one of the most terrible experiences I have had going to a dealership with the intention of purchasing a vehicle. Several red flags say that this was one of the most terrible experiences I have had going to a dealership with the intention of purchasing a vehicle. Several red flags while we were there and hidden costs associated with purchasing a vehicle that isn’t included in the list price that should absolutely be (not talking about tax title license etc). I purchased a vehicle today elsewhere at a transparent dealership that made me feel comfortable, communicated extremely well, and were specific and upfront when answering my questions. Basically everything you should get when investing in a new vehicle. Do yourself a favor and go to a dealership that cares more about you than a sale More

Bad experience buying a used vehicle. After selling a car out right and trading a car. I would say watch the numbers on the paperwork. They will do anything to make the deal. The salespers After selling a car out right and trading a car. I would say watch the numbers on the paperwork. They will do anything to make the deal. The salesperson didn’t seam like he knew what he was doing. The finance guy Brian was full of s-it. I repeated to the sales guy Several times about keeping the equity in the vehicle I sold out right separate and of course that didn’t happen. They made it appear as though they were giving additional money on the trade. When what they were really doing was taking money from the out right sale and adding it to the bottom line. Watch your numbers. Also witch the smiles they’re just there to get in your pockets. Very disingenuous. More

Easy to get in and out of service department They are very accommodating and quick! I am always able to call and ask for a drop off and they accommodate my busy schedule everytime. They are very accommodating and quick! I am always able to call and ask for a drop off and they accommodate my busy schedule everytime. More

why would my lug nuts come off during my trip to ohio I have to say my experiences at Matt Bowers Chevrolet was a good one.. My Colorado was overdue an oil change and tire rotation. I took it to this deal I have to say my experiences at Matt Bowers Chevrolet was a good one.. My Colorado was overdue an oil change and tire rotation. I took it to this dealership and all went well.. I left and took a trip pulling a small trailer loaded with my mechanical tools fore I was an auto tech in my past life.. Anyway to make a long story short I arrived at my daughters place and all seemed fine. Then my daughter asked to use my truck to take my grandchildren to the store. She pulled out and all of a sudden my vehicle started making a horrible noise.. After a few minutes of diagnosis time we discovered that lug nuts on my right front wheel had come off and were banging around inside the wheel cover,we put them back on and torqued all the lugs and checked the other wheels for safety. My point is technicians of Matt Bowers Chevrolet should take more pride in what they do.. if my grandchildren would of been hurt in any way my conscious would be bothering me forever how about your conscious technician. just saying because my grandchild Bailey had just graduated kindergarten.. In the future think of this as your warning so you don't kill someone you never met.. More