Jaguar Paretti Imports - Service Center

If I could give 0 stars, I would. Prior to this year, the last time I brought my car to this dealership to be serviced was in 2022. Due to having 0 positive experiences, I swore I’d n Prior to this year, the last time I brought my car to this dealership to be serviced was in 2022. Due to having 0 positive experiences, I swore I’d never go back. However, I felt forced to as my car started having the same problem they had fixed multiple times in the past (the shift to park error that doesn’t allow the car to turn off). I scheduled an appointment for 02/19/2025 for the shift to park error, tire sensor replacements, and a knocking noise coming from the rear passenger door. I notified the service advisor that my previous experiences had not been great and I will say that he remained communicative with me throughout the entire process, providing me with regular updates and I did not have to reach out first. I was pleased with this, as no communication had been a major problem in the past with this service department. The tire sensor replacements and shift to park were successfully repaired. I was informed that the knocking noise was being caused by the speaker in that door and that the speaker needed to be replaced. I paid $238.20 for the speaker replacement. The knocking noise resumed the evening I picked up the car. I brought my car in on 03/12/2025 and was then told that the issue was the radio, not the speaker, causing the knocking noise. They said the radio needed to be replaced for $717.96 but offered to take off $250. I told my service advisor multiple times that I did not believe the radio was the problem and declined the replacement. When I picked up my car on 03/14/2025, the radio was cutting out—an issue that had never happened before bringing it in. I returned on 03/17/2025, requesting the radio be repaired at no charge since their mechanics caused the problem, along with a refund of $238.20 for the unnecessary speaker replacement. Chevy refunded me and “repaired” the radio at no cost. On 03/21/2025, the screen went black, and both the radio and blinkers stopped working. Let me be clear: there was never a problem with the radio or screen before this. This place cannot be trusted. They misdiagnose issues, charge for unnecessary repairs, and, even worse, create new problems with your car. I’ll be escalating this issue. More

Bought a brand new 2024 zr2 December of 2023 ,it has 28860 on odometer and engine locked up,needs replacement,can't tell me when I'll get truck back,no loaner vehicle available so I'm stuck paying for a 28860 on odometer and engine locked up,needs replacement,can't tell me when I'll get truck back,no loaner vehicle available so I'm stuck paying for a truck I don't have.looking like I will have to get an attorney involved.not happy with this dealer at all. More

Ro and Mike were true professionals. They made the rental process quick and easy. The vehicle was in great condition and easy to use They made the rental process quick and easy. The vehicle was in great condition and easy to use More