Matt Bowers Chevrolet Metairie

If I could give 0 stars, I would. Prior to this year, the last time I brought my car to this dealership to be serviced was in 2022. Due to having 0 positive experiences, I swore I’d n Prior to this year, the last time I brought my car to this dealership to be serviced was in 2022. Due to having 0 positive experiences, I swore I’d never go back. However, I felt forced to as my car started having the same problem they had fixed multiple times in the past (the shift to park error that doesn’t allow the car to turn off). I scheduled an appointment for 02/19/2025 for the shift to park error, tire sensor replacements, and a knocking noise coming from the rear passenger door. I notified the service advisor that my previous experiences had not been great and I will say that he remained communicative with me throughout the entire process, providing me with regular updates and I did not have to reach out first. I was pleased with this, as no communication had been a major problem in the past with this service department. The tire sensor replacements and shift to park were successfully repaired. I was informed that the knocking noise was being caused by the speaker in that door and that the speaker needed to be replaced. I paid $238.20 for the speaker replacement. The knocking noise resumed the evening I picked up the car. I brought my car in on 03/12/2025 and was then told that the issue was the radio, not the speaker, causing the knocking noise. They said the radio needed to be replaced for $717.96 but offered to take off $250. I told my service advisor multiple times that I did not believe the radio was the problem and declined the replacement. When I picked up my car on 03/14/2025, the radio was cutting out—an issue that had never happened before bringing it in. I returned on 03/17/2025, requesting the radio be repaired at no charge since their mechanics caused the problem, along with a refund of $238.20 for the unnecessary speaker replacement. Chevy refunded me and “repaired” the radio at no cost. On 03/21/2025, the screen went black, and both the radio and blinkers stopped working. Let me be clear: there was never a problem with the radio or screen before this. This place cannot be trusted. They misdiagnose issues, charge for unnecessary repairs, and, even worse, create new problems with your car. I’ll be escalating this issue. More

Bought a brand new 2024 zr2 December of 2023 ,it has 28860 on odometer and engine locked up,needs replacement,can't tell me when I'll get truck back,no loaner vehicle available so I'm stuck paying for a 28860 on odometer and engine locked up,needs replacement,can't tell me when I'll get truck back,no loaner vehicle available so I'm stuck paying for a truck I don't have.looking like I will have to get an attorney involved.not happy with this dealer at all. More

Not a rating low enough to describe the absolute xxxx that we were put through here today. Matt Bowers needs to do better. Was made an offer on a vehicle and told that it was being delivered to the store that we were put through here today. Matt Bowers needs to do better. Was made an offer on a vehicle and told that it was being delivered to the store and it would take about an hour. 8 hours later and we're informed that the vehicle that was promised was not actually available and they had a distention vehicle they could sell us for around the same price. Upon entering the store this morning at 10:30 we informed the salesman that we had been to a couple other dealerships and were shopping for the best deal on the car we wanted. They ran my credit, worked up the deal and I continued to ask to see the car before signing anything. I was told by John Lucas that this, "was just the way it was done." I had to sign for the vehicle first and then they would have it delivered to them. I signed the paperwork, i handed them a check after leaving to go get one and then was told it would be 45 minutes to get the vehicle to the store. After waiting for over an hour we were informed that the vehicle was not available because it was listed as New but has over 8k miles on it. That seemed a little strange but we asked them to locate another one that was the same. I was told that no other ones existed in the trim and color we wanted but we could go with a different one that was not even close to the one we had made the deal on. I wasted 8 hours of my time and the manager of the location, Hunter Landry, acted as if it was no big deal and basically told me, either deal with it or move on. It's not his fault nor his problem when it was he who located the original car and agreed to the deal. He said this to me while my wife was in tears because of three 8 hours at the dealership and the fact that they really didn't care at all about how she felt. This is classic bait and switch. I'm so disappointed in Matt Bowers and their entire team at this location. This should never have happened and they don't seem to care at all that it did. I will continue to let everyone know about their shady business practices and ensure that nobody that i know goes to any Matt Bowers dealerships. Which is a shame because I have a fleet of vehicles and some have come from his dealerships. DO BETTER MATT BOWERS!! Update!!! *** Contacted the General Manager, Jeff Elliott via text because he sent me to voicemail and will not return my call to discuss this disgusting experience. He texted back this morning and said, "I will call you this morning" it's now 3:35 P.M. and he has not called nor responded to my texts again. This is a sad excuse for a dealership. I've contacted GM, Chevrolet and the Louisiana State Attorney General's office to for formal complaints. BUYER BEWARE!!! More

Still searching for a used vehicle preferably a Chevrolet Equinox or Trax used with a sunroof or moon roof. Equinox or Trax used with a sunroof or moon roof. More

My Mustang is perfect! I am enjoying it and appreciate their service. Thank you very much! I am enjoying it and appreciate their service. Thank you very much! More

Ro and Mike were true professionals. They made the rental process quick and easy. The vehicle was in great condition and easy to use They made the rental process quick and easy. The vehicle was in great condition and easy to use More

Blaise was very courteous and very knowledgeable. He made my purchasing experience a great one. Everyone at the dealership was friendly. They greeted us with a smile when we arrived. Blaise will be h He made my purchasing experience a great one. Everyone at the dealership was friendly. They greeted us with a smile when we arrived. Blaise will be highly recommended for any future references in the market for a Chevrolet. More

A bunch of sorrowful, worthless, rotten lemons stand at high prices. Make em pay GMC high prices. Make em pay GMC More